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Pacifica Senior Living San Martin
- Assisted Living Facilities
- Las Vegas, NV
About this business
About Us Pacifica Senior Living San Martin Pacifica Senior Living San Martin in Las Vegas, Nevada, is a warm and welcoming place to retire. Our Independent Living, Assisted Living, and Memory Care community has the amenities and support you need to live your best life at every age.
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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Pacifica was the best facility I visited and the staff was very welcoming. They seemed to really care about senior's. Pacifica exceeded our expectations in all the above areas. I would definitely recommend them in the future.
Business response:
Hi Nancy, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a great day!
It's clean , very close to San Martin Hospital (next door). Very friendly staff and my father feels happy there .Why I picked that facility ? I work in physical therapy and did home health in that facility and I liked what I saw! Chairs and benches every 150 -175 ft , railings on both sides of all walkway corridor , NO CARPET , very well lighted throughout, a waterfall entryway, all the amenities a senior will need. The facility looks like a resort atmosphere. The prices are very comparable for the services . The facility se... read more
Business response:
Hi MP, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a great day!
My ratings of 4 were influenced mainly by shortages of staff, which is chronic across the industry. The med techs seem to truly care about the residents. Service in the dining room is often hampered by staff shortages or supply chain issues, but they do the best that they can to accommodate any special requests. Overall, we are pleased with our experiences at Pacifica Senior Living San Martin.
Business response:
We are glad that you are pleased with your overall experience at our community. We appreciate your concern about staffing, however we are staffed according to licensing standards and currently have the correct ratio of staff to residents.
I like the location. The staff is nice but communication could be better. They need to improve on their staffing at night. Better response time when the button is pushed for your care taker. I think there needs to be a common area on the first floor with a TV so that the residents can get together and watch shows, sports. The activity director needs to be around after dinner as well.
Business response:
Thank you for taking the time to offer your opinion. First, we want you to know that our staffing is based on our licensing requirements, and we are currently staffed at the correct ratio between residents and staff. You may not have noticed but there is a room in the back of the building with a TV and couches where residents absolutely congregate. We also have a TV in the pub at the front of the building. This is where most of our activities take place.
What we like the most about the Pacifica Senior Living community is the staff members. The staff team there are friendly and responsive. Based on the experience we have had so far, we would recommend this community to other families
Business response:
Thank you for your positive recommendation of Pacifica Senior Living San Martin! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Overall it's a really good facility. The staff are really friendly, and they're pretty good about calling you when something happens. I don't' have any problems with it except for the price.
Business response:
Thank you for your feedback! We're glad to hear that you had a positive experience at our community.
The care was very good. [name removed] the wellness director was phenomenal. The billing and business management/financial end was inefficient, it was one mistake after the other. My advice to others would be to keep on top of that. Overall I would recommend Pacifica Senior Living San Martin to other families.
Business response:
Thank you for sharing your review and experience, we appreciate it and look forward to seeing you again soon.
We do not have anything really to compare the value to but overall we do think it is good. We do think the food has a reasonable palate for senior citizens. Our loved one has not been the most receptive going to the activities but what she has done she really has enjoyed. We would have families consider this community for their loved ones has it really depends on their level of needs and care.
Business response:
Thank you for sharing your review and experience, we appreciate it and look forward to seeing you again soon.
I like the community. The apartment is very roomy with a walk-in closest with a full size fridge. I am disappointed the time to get housekeeping established on a regular basis. At first I don't feel the staff were checking on my loved one as often as they should have. The communication with the staff can be hard to get a follow up with the family's questions or concerns. There could be some renovations to update the carpet in the community. There are three meals a day and choices for the residents to choose from. The residen... read more
Business response:
Thank you for sharing your thoughts and review. We have shared your comments with the team and invite you to speak directly to our Executive Director going forward so they may assist. Thank you.
Frequently asked questions about Pacifica Senior Living San Martin
How is Pacifica Senior Living San Martin rated?
Pacifica Senior Living San Martin has a 4.6 star rating with 140 reviews.
When is Pacifica Senior Living San Martin open?
Pacifica Senior Living San Martin is open now. It is open 24/7.