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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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Mary provided an excellent tour and we felt right at home. All the residents seemed happy to be living in a place that welcomes community. San Martin offers all the amenities we were looking for my grandmother. We have peace of mind with our decision.
Business response:
E, thank you for sharing these kind words with us about our community. It means the world to our team at San Martin Senior Living!
The experience with the caregivers was a 5! Everyone within the facility was wonderful to work with!
Business response:
Hi Carole, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
They are badly understaffed and quality service not great. At times its adequate, at other times its poor. The food is not that good. The food can be on the cooked or uncooked side, they don't have enough servers so the food comes to the table cold and that makes it unappitizing. They recently had a Norovirus outbreak and did not tell the families by text for 3 days.
Business response:
We welcome feedback as we believe in providing quality care for our residents. You can rest assured that our new Executive Director is making headway by listening to resident feedback by integrating himself into community dining experiences. He is a person of action and will address these and other residents’ concerns.
The place looks beautiful and welcoming. The other residents were friendly. It was more "independent living" than assisted living. Unfortunately my mom was left alone in her room for long periods and wasn't checked on frequently. My mom needed more assistance, so she transferred to memory care which has been a better fit. I wish San Martin was more proactive in getting residents to socialize around meal times. Many residents sit alone. I didn't see staff being very social with the residents, or even each other. There was as ... read more
Business response:
We appreciate it when family members take the time to let us know how we are doing. This is a good example of finding the right support situation for your mother. We have a new Executive Director who is reviewing all service comments and will discuss improvements with our memory care staff.
This facility is nice in most respects. It does need some upgrades and repairs, but the worst part is the food. It does not meet anybody's dietary requirements. The people who prepare it I don't think have ever prepared food before it is unappetizing to say the least there is almost no fresh fruits or vegetables. The food is not served hot so this could create medical problems. our new executive director is trying her best, but she has corporate to deal with.
Business response:
We appreciate that you consider this a nice community to live in, and we apologize if the food doesn’t meet expectations. We take our dining services seriously and our new Executive Director is personally involving himself in the dining experience and plans to increase communication between staff and residents to not only meet, but exceed, service expectations.
5 on all. Mom is very happy that she lives here. I have good communication with staff. Very pleasant public areas.
Business response:
Thank you Anonymous for your positive recommendation of Pacifica Senior Living San Martin! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Mom constantly complained about food and service. She took food in her room and would say, I'll eat whenever it gets here. We picked this community because of the location, easy access from Freeway. We then looked for cleanliness of the facility. The price/cost was considered. We also like that she wouldn't have to move once got to hospice care.
Business response:
Jerry, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Pacifica Senior Living San Martin.
From what I saw and experienced. the staff, facility, was all great. My mom liked everyone, and I did too!
Business response:
Anonymous, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living San Martin!
I’ve lived here for quite some time and I have never been happier. I love the restaurant trips and am glad the scenic drives are making a come back. The staff is very warm and welcoming, I always feel seen and heard. The chef makes a good cheeseburger.
Business response:
Anonymous, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living San Martin!
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 200 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.