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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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This place is a holding cell, but maybe others are not much better. As one of the nicest staff members told me.."they don't get better." The staff is nice, but not much stimulation or anything - but the residents are pretty much "gone" and gradually getting worse.
They took great care of her while she was alive and called Hospice to help take care of her but the administrative aspect regarding billing and follow up after she passed was poor. She was only there for 2 months before she passed.
Business response:
We know only too well about the grief of losing a loved one. We appreciate your kind comments about your mother’s care. We will also take your critique into consideration. We hope that your family finds peace at this time.
Pacifica was the best facility I visited and the staff was very welcoming. They seemed to really care about senior's. Pacifica exceeded our expectations in all the above areas. I would definitely recommend them in the future.
Business response:
Hi Nancy, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a great day!
It's clean , very close to San Martin Hospital (next door). Very friendly staff and my father feels happy there .Why I picked that facility ? I work in physical therapy and did home health in that facility and I liked what I saw! Chairs and benches every 150 -175 ft , railings on both sides of all walkway corridor , NO CARPET , very well lighted throughout, a waterfall entryway, all the amenities a senior will need. The facility looks like a resort atmosphere. The prices are very comparable for the services . The facility se... read more
Business response:
Hi MP, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a great day!
My ratings of 4 were influenced mainly by shortages of staff, which is chronic across the industry. The med techs seem to truly care about the residents. Service in the dining room is often hampered by staff shortages or supply chain issues, but they do the best that they can to accommodate any special requests. Overall, we are pleased with our experiences at Pacifica Senior Living San Martin.
Business response:
We are glad that you are pleased with your overall experience at our community. We appreciate your concern about staffing, however we are staffed according to licensing standards and currently have the correct ratio of staff to residents.
I like the location. The staff is nice but communication could be better. They need to improve on their staffing at night. Better response time when the button is pushed for your care taker. I think there needs to be a common area on the first floor with a TV so that the residents can get together and watch shows, sports. The activity director needs to be around after dinner as well.
Business response:
Thank you for taking the time to offer your opinion. First, we want you to know that our staffing is based on our licensing requirements, and we are currently staffed at the correct ratio between residents and staff. You may not have noticed but there is a room in the back of the building with a TV and couches where residents absolutely congregate. We also have a TV in the pub at the front of the building. This is where most of our activities take place.
What we like the most about the Pacifica Senior Living community is the staff members. The staff team there are friendly and responsive. Based on the experience we have had so far, we would recommend this community to other families
Business response:
Thank you for your positive recommendation of Pacifica Senior Living San Martin! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Overall it's a really good facility. The staff are really friendly, and they're pretty good about calling you when something happens. I don't' have any problems with it except for the price.
Business response:
Thank you for your feedback! We're glad to hear that you had a positive experience at our community.
The care was very good. [name removed] the wellness director was phenomenal. The billing and business management/financial end was inefficient, it was one mistake after the other. My advice to others would be to keep on top of that. Overall I would recommend Pacifica Senior Living San Martin to other families.
Business response:
Thank you for sharing your review and experience, we appreciate it and look forward to seeing you again soon.
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 199 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.