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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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I would love if they incorporate a physical fitness program where they brought in a physical fitness person twice a week. Everyone is friendly and nice except one waitress that my mom tangles with once in a while. They have a cleaning person clean my mom's room once a week. They also wash her sheets and towels for her and makes her bed each week with clean sheets. My mom is still independent so she doesn't require much care. This is the one area that my mom complains daily about the food. They tend to run out of the good foo... read more
Business response:
Hi Kim L, we appreciate you leaving our community a review about your recent visit. Thank you for taking the time to let us know how we did. We hope you have a great day!
I had to move here 4 years ago, and it was the best decision I made. The staff is so caring and supportive. The kitchen needs an overhaul, service is spotty sometimes. Food offered on the menu is often not available, and that’s frustrating. The Menu has changed, and less foods are offered. I like it here, overall. And I am looking forward to living here another 3 years.
Business response:
Leslie, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living San Martin!
The director does not communicate well and they are understaffed, especially in the evenings. The food in the brochure is not what is served. It's not gourmet by any means. They run out of food that's on the menu all the time. They have activities but lately the activity will say "self ran". They need to encourage residents to be active and do more hands on activities to facilitate relationships inside the facility so they are not lonely. My loved one is very lonely there. She said nobody participates in anything.
This place is a holding cell, but maybe others are not much better. As one of the nicest staff members told me.."they don't get better." The staff is nice, but not much stimulation or anything - but the residents are pretty much "gone" and gradually getting worse.
They took great care of her while she was alive and called Hospice to help take care of her but the administrative aspect regarding billing and follow up after she passed was poor. She was only there for 2 months before she passed.
Business response:
We know only too well about the grief of losing a loved one. We appreciate your kind comments about your mother’s care. We will also take your critique into consideration. We hope that your family finds peace at this time.
My mother hates the place and it has gone downhill in management, food, care. I have reported them to the state. Would not recommend Pacifica to anyone. Management is awful!
Business response:
Our policy is to respond to all feedback, even if may not entirely agree. We have many residents whose family members are satisfied with the long-term management team in this community. Though we realize it is not possible to please everyone all of the time, we strive to offer a healthy and supportive environment with quality care. This reviewer may have been prompted over an incident when one of our six laundry rooms was not in operation for less than one week. We understand the frustration and apologize for the inconvenien... read more
Pacifica Senior Living has great staff members but there is just not enough of them. The meals in general are ok, but being able to order a meal that is not on that day's menu is good. We would recommend this community to other families based on the experience we have had so far.
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Pacifica Senior Living San Martin.
Not very consistent staff and horrible communication of different people who interstate With residents. The medical staff is better. They need to improve on the food quality. Quality. Seemed like Costco Boxed food instead of home cooking.
Business response:
We are very sorry that you have had trouble with our communications as our goal is to meet or exceed expectations when it comes to resident care. Which you agree with regarding our medical staff. Thank you. Our menu is designed by dieticians who make sure that the food meets nutrition standards for seniors. Please reach out and talk directly with our Chef, who is open to feedback and has monthly meetings with residents.
Pacifica was the best facility I visited and the staff was very welcoming. They seemed to really care about senior's. Pacifica exceeded our expectations in all the above areas. I would definitely recommend them in the future.
Business response:
Hi Nancy, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a great day!
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 200 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.