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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
About Us Pacifica Senior Living San Martin Pacifica Senior Living San Martin in Las Vegas, Nevada, is a warm and welcoming place to retire. Our Independent Living, Assisted Living, and Memory Care community has the amenities and support you need to live your best life at every age.
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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I like the community. The apartment is very roomy with a walk-in closest with a full size fridge. I am disappointed the time to get housekeeping established on a regular basis. At first I don't feel the staff were checking on my loved one as often as they should have. The communication with the staff can be hard to get a follow up with the family's questions or concerns. There could be some renovations to update the carpet in the community. There are three meals a day and choices for the residents to choose from. The residen... read more
Business response:
Thank you for sharing your thoughts and review. We have shared your comments with the team and invite you to speak directly to our Executive Director going forward so they may assist. Thank you.
We have been disappointed with the cost, bookkeeping, food is just awful and new management seems more attentive to needs. Staff is very friendly and helpful but seem to be overworked.
Business response:
Hi! Thank you for this feedback!We have shared it with the team and ask that you speak with our Executive Director going forward so they can assist with improving your experience overall.
The thing that sticks out most to us about Pacifica Senior Living San Martin is just how friendly everybody is here.
Business response:
Thank you for sharing your five star review. We are very happy to hear that you feel this way and will share your review with the team.
They are having some staffing issues, so they are cycling through a lot of people. They are having issues with the food, the cleaning service and the activities. The new person who took over the cooking is better and is trying alternative recipes with more vegetables and fresher foods, especially at dinner. I am seeing an improvement there. They also have a new activities director who is working in improving those. A big thing I noticed was that staff were coming in at odd hours while she was sleeping and she is independent ... read more
Business response:
Dear Kim, Thank you for taking the time to tell us what is right about Pacific Senior Living San Martin. We are also happy to report that there were no complaints about our food service during the most recent resident council. We have looked into staffing, and while it is common for people to change jobs in this post-pandemic world, we are fully staffed at this time. In terms of staff entering a room. Many of our independent residents wear pendants and can fall asleep on the pendant. When that happens, we enter a room to tur... read more
This facility is ok. There doesn't seem to be a whole lot of interaction between the staff and residents. There's a wide range of people here. The food doesn't seem like it's very good quality for the price. Communication with the family is ok. I suppose I would recommend them to friends and family.
Business response:
Hello, thank you for your four star review. We have and award-winning community and an amazing staff that goes above and beyond for all of our residents on a daily basis. We have a wide array of menu options and are very proud of the service we provide. We invite you to reach out directly to our Executive Director so that we may do a better job of meeting your expectations.
On the surface, it looks clean, which is one of the things that attracted us to them. But once you spend time there, you start noticing things that are not clean. However, even so, it was much cleaner compared to other facilities we toured. Some of the staff are super friendly and helpful, and others don't give you the time of day. The biggest problems we experienced were with maintenance and the medical team. Because the residents can push their own alert buttons, the staff don't respond to them quickly or take them as a se... read more
Business response:
We know that everyone’s time is valuable so we appreciate your favorable comments about our lead nurse and our front desk staff member at Pacific Senior Living San Martin. We have talked to our maintence team. They fulfill work orders throughout the day, except for emergencies which are handled immediately. Staff report that some families do not always follow the work order process which starts by calling the front desk. This causes confusion about the timing to resolve maintenance orders. With regard to medical staff, we ha... read more
Our experience in Memory Care was much better than the Assisted Living side. The Memory Care unit staff were more attentive, took care of medications, and bandages for my loved one. The staff were loving and pleasant with my loved one. The hospice nurses were wonderful as well. The Assisted Living side of the community I was not pleased with our experience overall. The front desk staff members were nice to work with on the assisted living side of the building, as well.
Business response:
Thank you for taking the time to let us know what we are doing right in taking care of our memory care residents at Pacifica Senior Living who deserve that extra special care. We have shared your comments with the Assisted Living staff to help in meeting the “just right” standard of care.
This community was okay but it was a little to much for my loved one. This would be great for a retired couple that wanted to go into senior living but still active. They had a lot of amenities but my loved one would not have been able to participate in a lot of them.
Business response:
Thank you for taking the time to leave us this detailed review about your tour experience at Pacifica San Martin! If you have any further questions, please give us a call. We're always happy to help!
Everybody is super friendly and always willing to fix any issues as soon as possible. They are short staffed. Housekeeping is supposed to be cleaning once a week and it has happened once. We had medication issues, missing his medicine for a day. I honestly think this is due to a staffing shortage. They provide a variety of meal options. They said they have transportation for doctors appointments as well as a shuttle that comes for the residents. Any communication has come from the executive director and he seems right on it.... read more
Business response:
Your review is very concerning to us. We would appreciate it if you would contact our community to speak with our Executive Director about your recent experience.
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 4.6 star rating with 146 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.