San Martin Senior Living

anonymous 

on AplaceForMom

2 years ago

We have been disappointed with the cost, bookkeeping, food is just awful and new management seems more attentive to needs. Staff is very friendly and helpful but seem to be overworked. 

anonymous 

on AplaceForMom

2 years ago

The thing that sticks out most to us about Pacifica Senior Living San Martin is just how friendly everybody is here. 

Kim 

on AplaceForMom

2 years ago

They are having some staffing issues, so they are cycling through a lot of people. They are having issues with the food, the cleaning service and the activities. The new person who took over the cooking is better and is trying alternative recipes with more vegetables and fresher foods, especially at dinner. I am seeing an improvement there. They also have a new activities director who is working in improving those. A big thing I noticed was that staff were coming in at odd hours while she was sleeping and she is independent ... read more

Anonymous 

on AplaceForMom

2 years ago

This facility is ok. There doesn't seem to be a whole lot of interaction between the staff and residents. There's a wide range of people here. The food doesn't seem like it's very good quality for the price. Communication with the family is ok. I suppose I would recommend them to friends and family. 

Kerrie 

on AplaceForMom

2 years ago

On the surface, it looks clean, which is one of the things that attracted us to them. But once you spend time there, you start noticing things that are not clean. However, even so, it was much cleaner compared to other facilities we toured. Some of the staff are super friendly and helpful, and others don't give you the time of day. The biggest problems we experienced were with maintenance and the medical team. Because the residents can push their own alert buttons, the staff don't respond to them quickly or take them as a se... read more

John B 

on AplaceForMom

2 years ago

Our experience in Memory Care was much better than the Assisted Living side. The Memory Care unit staff were more attentive, took care of medications, and bandages for my loved one. The staff were loving and pleasant with my loved one. The hospice nurses were wonderful as well. The Assisted Living side of the community I was not pleased with our experience overall. The front desk staff members were nice to work with on the assisted living side of the building, as well. 

anonymous 

on AplaceForMom

3 years ago

This community was okay but it was a little to much for my loved one. This would be great for a retired couple that wanted to go into senior living but still active. They had a lot of amenities but my loved one would not have been able to participate in a lot of them. 

MV 

on AplaceForMom

3 years ago

Everybody is super friendly and always willing to fix any issues as soon as possible. They are short staffed. Housekeeping is supposed to be cleaning once a week and it has happened once. We had medication issues, missing his medicine for a day. I honestly think this is due to a staffing shortage. They provide a variety of meal options. They said they have transportation for doctors appointments as well as a shuttle that comes for the residents. Any communication has come from the executive director and he seems right on it.... read more

GK 

on AplaceForMom

3 years ago

It's still a relatively new experience, so the jury is still out so to speak. I'm definitely not sorry we put my family member here. She's getting used to it. It's always a transition going from your own place to community living. But overall it's been good. She moved in during Covid, so there were some challenges related to that, but things have been getting better. One of those challenges was fewer activities, but they're just now starting those back up again. She generally likes the food and is not losing weight. The staf... read more