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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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It's clean , very close to San Martin Hospital (next door). Very friendly staff and my father feels happy there .Why I picked that facility ? I work in physical therapy and did home health in that facility and I liked what I saw! Chairs and benches every 150 -175 ft , railings on both sides of all walkway corridor , NO CARPET , very well lighted throughout, a waterfall entryway, all the amenities a senior will need. The facility looks like a resort atmosphere. The prices are very comparable for the services . The facility se... read more
Business response:
Hi MP, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a great day!
My ratings of 4 were influenced mainly by shortages of staff, which is chronic across the industry. The med techs seem to truly care about the residents. Service in the dining room is often hampered by staff shortages or supply chain issues, but they do the best that they can to accommodate any special requests. Overall, we are pleased with our experiences at Pacifica Senior Living San Martin.
Business response:
We are glad that you are pleased with your overall experience at our community. We appreciate your concern about staffing, however we are staffed according to licensing standards and currently have the correct ratio of staff to residents.
I like the location. The staff is nice but communication could be better. They need to improve on their staffing at night. Better response time when the button is pushed for your care taker. I think there needs to be a common area on the first floor with a TV so that the residents can get together and watch shows, sports. The activity director needs to be around after dinner as well.
Business response:
Thank you for taking the time to offer your opinion. First, we want you to know that our staffing is based on our licensing requirements, and we are currently staffed at the correct ratio between residents and staff. You may not have noticed but there is a room in the back of the building with a TV and couches where residents absolutely congregate. We also have a TV in the pub at the front of the building. This is where most of our activities take place.
What we like the most about the Pacifica Senior Living community is the staff members. The staff team there are friendly and responsive. Based on the experience we have had so far, we would recommend this community to other families
Business response:
Thank you for your positive recommendation of Pacifica Senior Living San Martin! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
What they could improve overall is the cleanliness, laundry, and checking more often. I was very upset that no one called me to be with him at the end no matter what the time I have been thru this before and I know that they have an idea
Business response:
We understand the heartbreak of watching the decline of a loved one and appreciate that you trusted us with their care. We would like to respond directly to your comments but we are restricted by HIPPA rules (Health Insurance Portability and Accountability Act) about discussing the specific care of any resident, especially on an online review response. We wish your family peace at this time.
Mom complains all the time about quality of care, place is under staffed. Cause delays for shower assistance, if not skipped. Cost keeps go up. They find more things to bill her for monthly. She likes to keep track of her expenses, finds it frustrating. We would absolutely recommend Pacifica Senior Living community to other families
Business response:
Thank you for acknowledging your satisfaction with the care that we are providing for your mom. It's inspiring that she likes to keep track of her finances. We appreciate knowing areas in which we can improve as constructive feedback is always welcome.
Overall it's a really good facility. The staff are really friendly, and they're pretty good about calling you when something happens. I don't' have any problems with it except for the price.
Business response:
Thank you for your feedback! We're glad to hear that you had a positive experience at our community.
My loved one is no longer at the community. Everybody was always very friendly, and listened. They were not as attentive. They advertised a lot of activities, but my loved one did not engage in any of them. The value for the money was not good. They did not always clean up well. Overall, my experience was not good.
Business response:
While it is challenging to address your specific issues without knowing the people involved, we can state that there are continual daily activities in our memory care neighborhood where every resident is included unless they or their family specifically refuse to be involved. We have housekeeping services throughout the week Monday through Friday and our housekeeping staff is asked to keep areas clean and fresh-smelling. If you have specific issues with any memory care staff, we ask that you contact the executive director di... read more
At this moment we would not recommend this community to other families.
Business response:
We appreciate hearing from people about what we are doing right, and areas in which we can improve. Unfortunately, due to the lack of information in this review we are unable to address any concerns.
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 200 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.