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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
About Us Pacifica Senior Living San Martin Pacifica Senior Living San Martin in Las Vegas, Nevada, is a warm and welcoming place to retire. Our Independent Living, Assisted Living, and Memory Care community has the amenities and support you need to live your best life at every age.
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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They are badly understaffed and quality service not great. At times its adequate, at other times its poor. The food is not that good. The food can be on the cooked or uncooked side, they don't have enough servers so the food comes to the table cold and that makes it unappitizing. They recently had a Norovirus outbreak and did not tell the families by text for 3 days.
The place looks beautiful and welcoming. The other residents were friendly. It was more "independent living" than assisted living. Unfortunately my mom was left alone in her room for long periods and wasn't checked on frequently. My mom needed more assistance, so she transferred to memory care which has been a better fit. I wish San Martin was more proactive in getting residents to socialize around meal times. Many residents sit alone. I didn't see staff being very social with the residents, or even each other. There was as ... read more
This facility is nice in most respects. It does need some upgrades and repairs, but the worst part is the food. It does not meet anybody's dietary requirements. The people who prepare it I don't think have ever prepared food before it is unappetizing to say the least there is almost no fresh fruits or vegetables. The food is not served hot so this could create medical problems. our new executive director is trying her best, but she has corporate to deal with.
5 on all. Mom is very happy that she lives here. I have good communication with staff. Very pleasant public areas.
Business response:
Thank you Anonymous for your positive recommendation of Pacifica Senior Living San Martin! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
From what I saw and experienced. the staff, facility, was all great. My mom liked everyone, and I did too!
Business response:
Anonymous, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living San Martin!
I’ve lived here for quite some time and I have never been happier. I love the restaurant trips and am glad the scenic drives are making a come back. The staff is very warm and welcoming, I always feel seen and heard. The chef makes a good cheeseburger.
Business response:
Anonymous, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living San Martin!
I had to move here 4 years ago, and it was the best decision I made. The staff is so caring and supportive. The kitchen needs an overhaul, service is spotty sometimes. Food offered on the menu is often not available, and that’s frustrating. The Menu has changed, and less foods are offered. I like it here, overall. And I am looking forward to living here another 3 years.
Business response:
Leslie, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living San Martin!
The director does not communicate well and they are understaffed, especially in the evenings. The food in the brochure is not what is served. It's not gourmet by any means. They run out of food that's on the menu all the time. They have activities but lately the activity will say "self ran". They need to encourage residents to be active and do more hands on activities to facilitate relationships inside the facility so they are not lonely. My loved one is very lonely there. She said nobody participates in anything.
This place is a holding cell, but maybe others are not much better. As one of the nicest staff members told me.."they don't get better." The staff is nice, but not much stimulation or anything - but the residents are pretty much "gone" and gradually getting worse.
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 4.6 star rating with 146 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.