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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible decision. Regret ever bit of it. Customer service sucks. Going on a month with no solar production. Was basically told I have to contact Solar Edge. I didn’t buy my inverter from solar edge. You did. Not my problem you use shitty products. I was told my electric bill would be $16. Has not happened yet. Steer clear of this company. Nothing but pure trash. I’ve initiated three calls this month. Told someone would call me back in 24-48 hours. If I could give negative stars I would. But I’m forced to leave at least one.... read more
Palmetto was the recommended installer by the sales co., Victory Power. I was told they were a large company, experienced in solar installation and service after installation. This turned out to be farthest from the truth. Palmetto FORGOT to send payment for the permits. I was even contacted by the local inspector about this and told he was unable to contact them about this. I had the sales rep. finely contact them. The installation went smooth, since then it has been a nightmare. The system has be installed now for 3 weeks ... read more
Business response:
Hi Dwaine, thank you for taking the time to speak with me today. We do apologize for the experience you have had.
My ComEd bill has been randomly 80 dollars when it’s the middle of summer and lowest Kwt of the year. It makes no sense; and there is nobody who will answer customer service.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We would be more than happy to do a savings analysis. Our records indicate that we requested copies of your utility to preform the analysis. We will be happy to review once they are received. Please send to help@palmetto.com. Thank you
Me and my daughter took advantage of the service last year, yesterday they did my installation and everything is going well so far, but my daughter had problems with the installers that the solar service contracted, she spent more than 6 hours without doing anything on the roof and they were trying to make a design change with the company because they spent less work in the end, my daughter did not authorize the change and neither did the company because they left without doing anything, we have also been requesting the engi... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We are unable to identify your project(s). Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.
As per contract, 10KW inverter was supposed to be installed however Palmetto installed 6KW inverter without informing me. I noticed that it was 6KW system when there was 5-6 hours of clipping after a month. It's been 6 weeks since I reported it to Palmetto and there was no action taken since then. Even after multiple follow ups, all I get from the support team is - 'Our team is reviewing your request and will provide an update'. Really frustrated and discussing with a lawyer to proceed legally.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.
I had issues with my solar since April of 2021. they sent Sun systems to repair my issues. Sun systems didn't finish promising to come back. Palmento opened new tickets and generated new invoices more money. Never sending detailed invoices and the people on their help line always say they have no knowledge of the issues, management are not available and will get back to me. Sent payments for what I believed I owed and they generated new bills. Still NO details. Avoid this company at all costs. If your equipment needs repair,... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.
It went bad from the day before install date. A truck showed up to drop off the materials to install on roof. I wasn't told of the delivery to arrive the day before. I didn't have time to move my car out of the way. Next morning I parked both cars down the street anticipating a team to show up for install. Cars were parked down the street until 5pm when I put them back in the driveway. 5:30pm two guys show up saying they were here to install solar panels. By that time the winds had picked up and there was lightening all arou... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Curtis. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.
Palmetto refused to fill out a simple document for me to refinance my home. I lost thousands of dollars already. DO NOT HIRE THEM!
Business response:
Felipe, we understand our Customer Experience team has sent this document to your refinance company. Please confirm and let us know if you need additional assistance. You can reach us at 855-339-1831.
I will definitely be recommending Palmetto: NO NO NO I'd like to change my 5 stars to 1 star. They knew my situation regarding getting the solar panel credit and they said you will get it anyways. However, I did my taxes this year and my accountant explained to me that I am NOT qualified, Palmetto team lied to me saying I will get the credit, palmetto explained wrong.
Business response:
Ericka, thank you ever so much for sharing your experience. We are thrilled to hear how happy you are that you went solar with Palmetto! Update 3/16/22. Thank you for taking the time to speak with me today. We appreciate the feedback and letting us know the issue.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.1 star rating with 3,738 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open at 8:00 a.m.