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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This companys product, install and support has been great. And most importantly we are going to be saving money long-term, and took advantage of the tax credits immediately! Go solar!
Business response:
Thank you for doing your part to help fight climate change with the bonus of keeping more money in your pocket!!
Our Palmetto consultation was very informative and the rep Tony explained ALL of the pros and cons of going solar with my wife and I, and we wouldn't have known a lot of info without him because the first two solar companies we met with just tried to get us to buy in 15-20 minutes! Tony was very thorough with us in explaining the tax credits and batteries and was honest about what would be the best situation for us (skipped the batteries for now). and the office maintained contact with us throughout each stage of the process... read more
Business response:
Thanks for sharing your experience with us Devon, and we'll be sure to let Tony know the positive impact he made. We are glad to have you as part of the Palmetto family!
A terrible mistake!!! I pay more with these Solar panel with Palmetto since I had them installed, they mention nothing about or even offering a battery. With my electricity and Solar panel each month I'm always in the red paying more than I did prior in getting these Solar panel installed. I totally regret even having them installed. I'm paying more money every month since this installation took place. A very very very bad investment. If I could reverse I would do it immediately!!!!!!! Totally dissatisfaction and I felt like... read more
I had a call scheduled for this morning. Brett from your company is clearly incapable of reading or listening to his potential customers. I said I'm only interested in a ground mount. In the interest of this not getting too long, I made clear the shape of my roof will not allow enough panels to go up to make so much as a dent in my energy costs and the cost of the panels and labor would not offset the small savings on electric but would instead make it even costlier. Well, because Palmetto can't get to a ground array until n... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kerry. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Please contact us at 855-339-1831 or by email at customeradvocacy@palmetto.com and we'd be happy to help you out.
This review is nothing to do with Palmetto, the 1st representative/ salesman we had was not completely honest with us and steered us in the wrong direction! Since the beginning of 2025, net metering in IL is done slightly different. This information was not provided to us. We were advised against a backup battery. Claiming it was not worth the money and simply not needed This was far from the truth! It is so needed and does not cost that much more! This out of state company is not to be trusted! Palmetto was easy to deal wit... read more
Business response:
Nicole, thank you for providing your feedback and letting us know about this matter. We set a high standard for our partners and we are sorry to hear that standard was not met in your interaction with them. We will contact you regarding your concerns but feel free to contact us at customeradvocacy@palmetto.com or 855-339-1831.
Palmetto is the absolute worse company I have dealt with involving anything with my home. They have not kept to their word on a single thing. Their customer service team refuses to respond. You cannot get a straight answer for anything. When dealing with a roof replacement for my home, I have been waiting for 4 weeks for them to authorize a 3rd party contractor to remove my panels for work to be done. My project manager, Mijea B., will no longer respond and refuses to tell me who is supervisor is. If you are seeking solar en... read more
Business response:
John, thank you for sending us your feedback and letting us know about this issue. We set high standards in our relationship with customers and we regret that these have not been met in your interaction with us. We see that our team has contacted you regarding this matter and we remain at your disposal if you have any additional questions or concerns.
I was unhappy with the sails man he became aggressive with his answers to a friend who knew about solar.
Business response:
Mr. Rogers, thank you for sending us your feedback and letting us know about this issue. We set high standards in our relationship with customers and we regret that these have not been met in your interaction with us. We hate to hear that we were unable to assist you in moving forward with a clean energy future but we wish you the best in making the switch in the future.
When installing my system, they damaged the A/C ductwork in the attic, took 48 hours and me threating to throw the panels in the street to get someone out at 9:30 at night to fix it. He patched it and told ME to call an A/C service to fix it. Next day salesman called and said his boss was going to call me to take care of it and comp me for all my A/C blowing in the attic for 48 hours, that is the last I have heard from anyone. Very poor service throughout the install, late showing up, left trash around, panels are not unifor... read more
Business response:
James, thank you for providing your feedback and letting us know about this topic. We set a high standard for our partners and we are sorry to hear that standard was not met in your interaction with them. We will contact you regarding your concerns. Please feel free to reach us at customeradvocacy@palmetto.com as well.
When the sales person came to my door and we started the process to see if our house would be eligible for the solar panels they assured me none of the paperwork I was singing was binding in any way and there would still be a “final approval” stage. Imagine my surprise when eventually I opted not to go with panels and found out that the paperwork I signed WAS the final approval! Fortunately there was a VERY SMALL cancellation window (that no one told me about) that I was inside of. Then I had to cancel to 3-4 different gro... read more
Business response:
Brad, thank you for providing your feedback and letting us know about this topic. We set a high standard for our partners and we are sorry to hear that standard was not met in your interaction with them. We see that your services have been canceled but feel free to contact us at help@palmetto if you need anything.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.1 star rating with 3,738 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open at 8:00 a.m.