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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Estimate included lesser quality panels as requested with an outraged cost for Franklin battery. Highest estimate from reputable companies with larger system and higher grade equipment came in at $32K. Their crappy lower production system came in at $38K. You don't even take responsibility to address the concerns and only provide a "cover your self answer." Definitely finding places where my comments will make a difference.
Business response:
Thank you for your feedback. We pride ourselves in our experience and the quality of our components. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to customeradvocacy@palmetto.com with the name the account is under, your address, or phone number so we may better assist you.
I have an issue with billing me when my solar has not been turned on. I have called several times leaving a message with no response from my project coordinator. This is poor customer service.
Business response:
Sandra, thank you for providing your feedback and letting us know about this matter. We see that your system has achieved PTO and that it is active at this time. If you require additional assistance please reach us at help@palmetto.com or 855-339-1831. Thank you.
$8000 more than 2nd highest quote and using less than superior equipment. No thanks Palmetto.
Business response:
Thank you for your feedback. We are sorry to hear we did not meet expectations in your interaction with us. We are unable to locate your account/proposal so we ask that you please contact us directly at customeradvocacy@palmetto.com or 855-339-1831 so we can further understand your pricing concerns. We would love the chance to earn your business but even if we are unable to, your feedback is crucial to help us learn and grow as a company so once again we thank you for sharing.
My interaction with personnel was good but to get the news that you had made a mistake on the final figure was a shock. You made the mistake. You should bear the cost.
I was promised a $25 gift card from Amazon to leave 5 stars never received it so I’m changing my review to 1 star
Business response:
Jose, we are sorry to hear this happened. We are going to reach out to you to discuss this further and we appreciate your patience and understanding. Please do not hesitate to reach us at help@palmetto.com or 855-339-1831.
Sales wants your bank information upfront; you will have a fast video chat and then they send a DocuSign link. I was under the understanding my payments were going to be under 150.00 per month. The DocuSign said 173.+ . I called my salesperson Quinn Buss Our World Energy says well you will sell more energy back to electric company to make up for that. I'm like no its wrong somehow it got miscommunicated in the paperwork. Your new person of contact is Adrain Lightreach I called him and he was not able to help me, Quinn won't ... read more
Business response:
Pauline, we will have a specialist contact you to discuss your concerns raised in your review. We want to ensure you have a positive experience in making the switch to clean energy and we look forward to making that possible. Please do not hesitate to reach us at customeradvocacy@palmetto.com. Thanks
We purchased I new build home and it has been 4 months and we still don't have solar hooked up yet. I just don't know why it takes so long. I got a notice from Edison that said we were good to go so I called in and its another month before a tech can come out and turn it on. Also we were NOT given a choice of companies by the builder we only had one choice.
Business response:
Greg, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Thank you for signing up, your account (App) is now set up to monitor your solar progress. You will use this to monitor your production as well. At this time, our Quality Control Team are reviewing your project details that were submitted by the team fulfilling your project, Complete Solar. If anything is needed to get your system... read more
the promises were not kept and the savings arent there; you save on the power company but add the monthly it is really more than you are paying. I had 20 dollar monthly bills but the monthly shoots it all the way out of the park the months in question were around 50 dollars thats only 30 more but again, the monthly shoots it out. There was an incentive at sales time but the company fired all sales force when everthing was installed no loose ends--PRICELESS!
Business response:
Gary, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Our records show that we personally paid you the 3 months incentive that was promised due to your sales group failing to do so. This was made outside of the contractual agreement but we chose to pay this in the hopes it would turn your experience around. We are saddened to see the negative reviews continue despite this action we to... read more
Ben and Justin came to our house set up everything and made lots of promises. The set up process was longer than expected it to. After installation was complete within two weeks. The panel in the side of my house was on fire. They also promised us $1000 rebate check that they never sent and now trying to get a hold of them still inquiring about my thousand dollar rebate check they choose to ignore us be careful with these guys
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.1 star rating with 3,738 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open at 8:00 a.m.