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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Amount too high compared to marketplace rates
Business response:
Hey there, We are sorry to hear your experience wasn't great with us. We put our best foot forward with pricing on EnergySage and also take great pride in our review reputation. Would you be willing to meet with us so we can better understand why we got a 1 star review, and if there is anything we can do to remedy the situation? We aren't able to find your quote tied to this name in our EnergySage account to see what we would have quoted you, and we have no visibility into how that compares to the other quotes you got, which... read more
The installers were excellent and very professional. Initial sales calls were informative and answered our questions. Your texts and emails stated that I would hear from our sales rep within 24 to 48 hours that was Monday the 15th on Friday the 19th I called and it went to voice mail and I have not heard from you. Once you get someone on phone, it is great service, but many challenges to get someone on the phone. Also confusing email alerts to status of work being planned; originally scheduled for one date, then updates to... read more
Business response:
Thanks for sharing your feedback. Sorry our communication wasn't the best in your case, I wanted to make sure you have everything you need now and don't have any outstanding questions?
We just flipped the switch 11 days ago, so time will tell. From 1st contact (door-to-door person) to flipping the switch, Palmetto employees and contractors made sure we knew what would happen - and what DID happen - every step of the way. The install guys worked fast and efficiently. My only beef is the mess. There were piles of sawdust, concrete dust, etc in a number of places inside the house and out. Lots of electrical connectors, lengths of wire etc on the ground. Muddy footprints in our kitchen, basement, living room a... read more
Met with a sales rep via virtual call. Nice guy but I guess he didn’t like my answer when I told him I was still getting proposals from other companies. He never sent me a quote despite multiple attempts to remind him. If they are this unresponsive in providing you with a simple proposal, imagine their after service.?
Business response:
Hi there mkavan - please forgive us for the delay, we haven't been on this platform for a while. If you are still in the market, we would love the chance to talk to you about your solar journey. If you have already gone solar, please accept our apologies for the poor experience.
The panels and installation went fine, there customer service after they have you as a paid customer is horrible. I've been 2 weeks with no production due to the second inverter going bad, it seems like these inverters are built to fail after 12 months. They don't want to have a conversation about the issue they would prefer to chat with you online.
Me dijeron que el gobierno pagaría un porcentaje del costo de mi préstamo para pagar los paneles en los taxes ! Y es total mente mentira!!!! Solo lo dicen para que uno coja el prestamo ! Dios los perdone por engañar alas personas They told me that the government would pay a percentage of the cost of my loan to pay for the panels on the taxes! And it's totally a lie!!!! They only say it so that one takes the loan! God forgive you for misleading people
Two months after install and no power can’t pass inspection what a waste
This company is the worst. My AC disconnect switch started smoking and melting wires over 2 months ago. It could have burned my house dow . They hired a Mickey Mouse company that didn’t fix it and now they will not return my calls. Every week I call and every week they tell me that they will call me back in a few days. They never call back. Still waiting…They are the worst….several months ago my system stopped communicating because Solar edge was upgrading to 4G…palmetto charged me $300 + to hire a third party to come out an... read more
My system has been down for a month. Can’t get a call back from anyone. The call center is no help and you can’t talk to anyone in charge. Mickey Mouse company.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.1 star rating with 3,738 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open at 8:00 a.m.