This profile has been claimed by the business owner or representative.
Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Foggy picture window. I bought Stanek windows with a lifetime warranty. My main picture window is terrible. They will not honor the warranty but still advertise under the Stanek name. This is wrong. Do not buy from these thiefs. How can they sleep at night.
Our enclosed patio was purchased as a three season enclosure. However, the windows are so poorly designed that they allow water to enter the enclosure when it rains. Our previous enclosure at a previous home never had a water issue. That enclosure was constructed by Statewide Remodeling. Since they stopped doing porch enclosures, we were forced to hire Patio Enclosures. Now, they have tried to correct the issues with the porch many, many, times. The problem is, you don't know if the problem is corrected until the heavy rain ... read more
Business response:
We sincerely apologize for any dissatisfaction you experienced with our services. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We want to assure you that we stand behind the quality of our finished product. Our records indicate we have you set up for a service call and we will address your issues at that time. Thank you.- The Great Day Improvements Team
We chose this company to build a two story porch addition. We started the process in Oct. In Feb we realized that this company had not completed the permit process and we had to go to our local permit office ourselves. There was no communication unless we demanded it. Throughout the three month installation process there were a large amount of problems, miscommunication, wrong materials sent, and frustrating phone calls. One example of the ineptitude of this company was that no one measured for the door going out to the upst... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Thank you for reaching ... read more
If I could give zero stars, I would. ************************* in *******, ** was our sales representative and he came out to our home in September of 2023. He went through the various options of a patio enclosure with my wife and I, which was fine. Towards the end of our meeting, he highly recommended a local contractor, since we were looking to turn our patio into an additional living space prior to closing it in. In other words, we needed drywall installation, additional electrical outlets and lighting installed. He said ... read more
Business response:
Thank you for taking the time to share your experience. We deeply apologize for the inconvenience and frustration you've faced. It's disheartening to hear about the challenges you encountered with both the contractor and our installation team. This is not the level of service we strive to provide, and we understand the significant impact this has had on your home and plans. Our priority is to address the issues you've raised and find a resolution that meets your expectations. We apologize for the delays and the complications... read more
Terrible communication on up date on project. First they stated could work around existing structure. After signed contract, came back with measurements and said had to remove beams and cement blocks that hold up roof over patio. E mailed several sales rep. ********************** (*****) *********************************** (***********). They still have not given me an update on project since signed contract on 03/15/24. This is now 05/01/24. They have not given me a response as to whether they can perform the job without re... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate ********* spoke with you on the ... read more
The work they did initially was good. However, the initial sales pitch indicated that if you needed more work done or needed to change anything in the future that they would be available. I had a porch installed last April and spent a good amount of money with them. Now, I need them to change out a door on their install (not even asking for it for free) and I literally cant get a phone call or email from their service department. I have been calling for 2 weeks now. If you call or email and you want to start a new project th... read more
Business response:
We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide, and we understand how important it is to address your needs promptly. According to our records our Field Supervisor has been to your home to assess what needs repaired. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.-The Great Day Improvements Team
Slow, slow, slow. Paid end of August 2023 with project not completed until end of April 2024. Would not commit to a project timeframe until pressured and didnt meet timeframe. Excuses that shouldnt have been given to a customer. Just fix the situation and make it happen! Lack of communication on progress and even hung up on me when I was disgusted. Upset customers deserve compassionate care and understanding. Subcontractors did fine; but Great Day Improvement in ******* on behalf of Patio Enclosures should have a complete tu... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate you were issued a credit for your inconveniences. Thank you for reaching out, we use every review as a w... read more
Do not waste your time with this company. Permits submitted 3/19. I had to call the City Hall to get the status of the permits which was 4/18 only to find out that on 4/3 this company was made aware of an issue. They did not call me I had to call them. The city does not allow for concrete posts and instead requires a full concrete foundation for our enclosed sunroom which we are not going to pay for. They should have known what is required in our city before selling us something that can not be built. Will be getting a lawye... read more
We have been in the process of installing ************ since September and are still fighting to get it finished. The product itself is outstanding . The structure and the capability of the structure installation team exceeds all expectations! We live in ******** which is apparently a new location for Patio Enclosures. Communication is infrequent and typically occurs after multiple calls and messages left at the business office. Even though the structure is completed we dont have an estimate on when the electrical installati... read more
Business response:
Thank you for taking the time to provide your feedback and share your experience with us. We truly appreciate your patience and the opportunity to address the concerns you have raised regarding the installation of your sunroom. We are delighted to hear that you are pleased with the quality of the product and the professionalism shown by our installation team. We pride ourselves on the craftsmanship of our structures and the dedication of our team members, and it's rewarding to know they met your expectations. We are genuinel... read more
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.