This profile has been claimed by the business owner or representative.
Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I selected this company because I was going by the good reviews Sad to say I wish I would if selected a different company to get my enclosure done The instal date had to be rescheduled a couple times do to Material not arriving on time, I started paying on it before it was installed. Which I was ok with it but since day one I had problems with the sliding door the installers came back out and fixed fixed the problem it it was ok for a minute and it started again the sales person came out exchanged something else and it was o... read more
Business response:
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about the challenges you've faced with the installation and functionality of your door. Your experience falls short of the high standards we aim to deliver, and we sincerely apologize for any inconvenience this has caused. We understand the frustration that can arise when expectations aren't met, especially with regards to scheduling and product performance. Please be assured that we take the quality and durability of our products serious... read more
Yikes what a mistake I made trusting this company or at least this branch! Months after install and I still can’t get a hold of a single person to call, text, or email me back! I paid $10k to get an unfinished porch and no communication! One door arrived broken out of 4- the kicker is that I only ordered 2 doors & that’s being blamed on my salesmen for ordering incorrectly. Regardless it still hasn’t been replaced. The other screens are dented and visibly so. That same salesmen, ******* *******, opened 2 greensky loans in my... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take ... read more
BUYER BEWARE, Patio Enclosures, based out of Ohio and has satellite offices around the United States, is one of the most poorly run companies in America. They have no respect for the consumer. They do not honor their warranty and their workmanship is absolutely terrible. A rating of "1" is way too high. I foolishly paid way to much for very poor quality materials and even worse workmanship during the installation. I have been communicating with the company for the past seven months. I keep being told that they will correct t... read more
The finished product looks nice, but it should not have taken 8 months to produce a 12 x 12 room with no heating or air conditioning. Workers were OK, but communication was terrible as was the initial encounter.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Our team has worked diligently to ensure that the final result meets the high standards we strive for. We value your feedback and will use this exp... read more
Horrible experience. The first crew sent out was so bad that on the fourth day I called for an inspection. They came and looked and said it all needs to be torn down and started over. The second crew was fantastic, and finished in a day and a half, including the tear down. When I called to ask for a price adjustment since they sent people out who did not know what they were doing it was absolute total refusal. **** told me that problems can be unexpected in construction and **** re-emphasize that. I get that, but not when it... read more
Business response:
We understand that you were not entirely pleased with the performance of our installation crew, and for that, we want to extend our sincere apologies. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Training and feedback mechanisms will be reinforced to ensure that such concerns do not recur in the future. We are pleased to hear that we were able to address your concerns and provide a resolution by changing crews and ensuring ... read more
Poor communication throughout this process. Windows ordered in June are not completely installed, although completely paid for. We're told an error was made which is the delay. Installers were great. Scheduler and Operations Administrator poorly communicate. I have reached out to the scheduling supervisor and am waiting for a response. My next step is the Better Business Bureau. I would not recommend this company. Also having buyers remorse regarding price paid. Nice windows, yes. I have 5 more double hung to be done and wil... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. Our team is committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Our team has worked diligently to ensure that the final result meets the high standards we strive for. We value your feedback and will use thi... read more
Signed a contract the end of September. Told an inspector would be out within a week or so. Told the patio enclosed room would be completed by the beginning of December. The secretary has set up meetings for this inspection and when Ive called to confirm the day or two ahead she then stated he couldnt make it this has happened twice. Then rescheduling was another couple of weeks out. Yesterday was another appointment and whenever I called during the week I was put on music. No one answered. Yesterday , after dark, and no ins... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We unfortunately had to reschedule due to capacity issues. Our records indicate ******* has been frequently in contact with you providing status updates. Your measure has been completed and your room has been ordered. Once the materials arrive we will contact you and put you on the schedule in December. Thank you for reaching out.-The Great Day Improvements Team
We signed a contract to have our Patio enclosed with Patio Enclosures/ Great Day Improvements in on March 16th 2023. We finally got a completion on the project in September 2023 however, since completion we have reported leaks. They have been paid the full amount for the installation but now are ignoring or requests for fixing the leaks. The communication with this company has been terrible as they do not return calls or emails thru the entire process. Many delays and excuses when you can get someone to contact you. Always b... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We have also made some personnel changes due the communication/blame shifting issues that you experienced. Someone from the local branch will be reaching out to you to get any issues that you have resolved as we stand behind our finished product. Thank you for reaching out.-The Great Day Improvements Team
Beware. We had a very good experience with Stanek Windows many years ago in a previous house so decided to use the company that purchased them, Great Day Improvements. The windows and doors we had installed in February had some product and installation problems that we noticed and informed them of on the day they were put in. We are now several months away from that day and still have not had the problems fully fixed. Calls go unanswered, voicemails and emails dont get returned. When we do reach someone we get vague answers ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages. Many of these things have led to delays, staffing changes, and longer wait times. All of the needed materials are on order. As soon as it has arrived and been inspected we will contact you to set up a service call. Thank you.- The Great Day Improvements Team
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.