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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,186 reviews
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COLTON W.'s profile image
COLTON W. 
on Birdeye

2 years ago

She was very helpful through the whole process. 

Carl B.'s profile image
Carl B. 
on Birdeye

2 years ago

Simple as 1,2,3 

Cassie P.'s profile image
Cassie P. 
on Birdeye

2 years ago

The only problem I ran into was with the document approval process. The documents requested were not described in enough detail and resulted in duplication and delay. The agents I spoke with were very helpful and Crystal went above and beyond to get my loan closed. I appreciate her effort immensely. All in all it was a pretty good experience, Thank you Crystal, and team. 

Phyllis A S.'s profile image
Phyllis A S. 
on Birdeye

2 years ago

My loan service was great, less than two months. Everyone helpful. Check arrived less than a week. Great teamwork! 

Marc N.'s profile image
Marc N. 
on Birdeye

2 years ago

Everyone is great helping with any questions I had through the entire loan process. 

Rocky M.'s profile image
Rocky M. 
on Birdeye

2 years ago

Was told about a mixup in paperwork delayed my closing and disbursement check. Still uncertain when I will receive payment or if I should continue to pay on my current loan. 

Yichun S.'s profile image
Yichun S. 
on Birdeye

2 years ago

Listen to customer and address their questions and requests. Pay attention to detail on the loan documents and get familiar the related laws and regulations. Don’t let customer educate you about the loan process. 

Larry N.'s profile image
Larry N. 
on Birdeye

2 years ago

Overall great experience ! 

Don Pickering J.'s profile image
Don Pickering J. 
on Birdeye

2 years ago

This refinance process was streamlined and seamless. From application to closing, the team assisting us through the process were awesome, answering every single question that we had with expediency. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,186 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.