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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bethany did a great job! Promote her now, give her a raise, and assign to a position of much greater responsibility. Thanks, Tom
Brandi Harrison was the ABSOLUTE BEST loan officer. Patient and very clear.. Thank you 😁👌👍👏🙏🏻
The initial process was easy, couple bumps with the correct documents, but was figured out in a timely manner.
Fewer delays. The refi didn't require an appraisal but we went back and forth 2 times where I was notified "appraisal waiver lost" and I was immediately contacted by an appraiser to schedule an appraisal. We began the process in late November, I didn't close until March 8th. Originally, I was told "you might even close before the end of the year". Because there were delays, I had to keep providing updated documents - such as a new P&L from my business. In addition, I had to insist on getting an updated payoff amount because ... read more
Most of the people were nice and communicated well. However, there were mixed messages from different individuals that led to confusion.
Webb site is hard to use. I was dealing with 3 different people. If I did call ,anyone can help,not the person assigned to me. Called me one time, did not answer the call,didn’t recognize the number.
Great ! ☆☆☆☆☆☆☆☆☆☆
Thank you.....
Stop the multiple request for documents. Speed up the process. Local banks do this in one month, it took more than four with PM. Give a list of documents needed and guidelines to follow in the beginning instead of the customer having to learn as they go…the hard way.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,186 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.