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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,129 reviews
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William W.'s profile image
William W. 
3 years ago

Despite the closing delays, which moved the closing into a new month and caused another payment to be withdrawn at the old interest rate and changed the amount due at closing, Nayely was able to get the necessary changes made to fix the closing costs and the final steps were smooth. 

Bastien G.'s profile image
Bastien G. 
3 years ago

Tara was always there to answer any questions we had. Great experience. 

Emanuel B.'s profile image
Emanuel B. 
3 years ago

Brittany Jones was very professional she called and let me know if any changes were being made. Brittany Jones very nice to deal with and talk to. If I ever decided to refinance again I would like to have Brittany Jones to help me with my process.Thank you Brittany Jones. From Emanuel Baxter 

Craig S.'s profile image
Craig S. 
3 years ago

Great service! Our closing ended up being late due to some communication issues at Pennymac between departments, but Joe was always in communication with us. 

DAVID F.'s profile image
DAVID F. 
3 years ago

When I talked to the initial male on the phone the only thing he said it was going to cost me was a hundred dollar application fee. Failed to say I would pay almost 8K in closing cost. Also said it would lower my interest rate. My interest rate is actually higher. He said I would save money but didn’t understand how. I took the word of your company. 

Walter W.'s profile image
Walter W. 
3 years ago

Refinance process was expedited in a timely manner and all questions of concern was answered to my satisfaction. 

Cameron S.'s profile image
Cameron S. 
3 years ago

Just wish I had used a different company to initiate the loan, not Taras doing. More so the other loan officer I did not enjoy working with. Had a better overall experience with Homestar financial on my first loan. 

Wayne T.'s profile image
Wayne T. 
3 years ago

Return calls, and use one agent instead of several. My financial affairs are private and there is a need to have done pull my file every time that I call. 

Lakeesha M.'s profile image
Lakeesha M. 
3 years ago

excellent, professional and timely.. the entire process was less than 2 weeks. application to closing. job well done! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,129 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.