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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Linda was AWESOME! I don't want this to affect her. The team kept asking for other items after I was told it was complete, she was the messenger.
Very professional, highly efficient.
This was a very cumbersome process to administer. Yesenia did a good job with the process but surely the process itself and the number of steps could be improved for further gains in customer satisfaction.
Seemless process with clearly defined timeline and communication.
While the beginning and end of the process moved quickly, things really bogged down during the middle. Processing the documents took a long time. In addition, communication between the different teams could have been improved; i.e., we made it quite clear that we wanted our Bank of America line of credit to be paid off rather than going through a subordination process which would have delayed things. Yet, the team that was handling our loan apparently were unaware of this and proceeded with the subordination process, which c... read more
Absolutely amazing and really appreciate the attention to detail and nice, calm and collected method of communication.
My first-time financing with PennyMac was a great one. They immediately went to work on my account and information. I was well-informed of every step process I would incur. I got emails, phone calls, text messages continuing through this process. It was very accurate and smooth. Thank You PennyMac.
It went as planned.
Each email stated I would get an update within 1 week but when I received it--I was still at the same point/no progression. This happened several times during the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.