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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
closing was accurate and on time. the only comment i would make to the team is that if a consumer is going to need to wire money- you should give them the instructions on how to do it as soon as possible as it takes time. in my case- i got the instructions because i asked the day prior. if i had received them at close- i would not have been able to get it done in time.
We were kept up to date as closing approached.
I had to reschedule our signing 3 times because of miscommunication. I also received numerous emails about 0.50% Lender Credit + $1,100 Off which I do not see in my Data Proof Sheets. I talked to Angie about these savings and she assured me they would be taken care of. I received this particular email on 12/2 and it said the deadline was 12/31/2021. It almost feels like I was taken advantage of.
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Lee Gates began our process and the communication was fine. Once the loan was handed over to andy, the miscommunication and misinformation began. I repeatedly told andy the best method for communication was calling my cell phone directly, but he continued to leave voicemails on my wife's phone. Although he claimed to attempt to reach my cell, no voicemails were ever left on my phone. He would send emails instead of returning phone calls. On multiple occasions i asked andy what was needed for a VOE request we were seeing o... read more
Peter Ashworth was a stand out. The rest of the PennyMac process was a bit difficult.
Cesar was great, wonderful even, but the process and the multiple requests for the same documents became tiresome... even for Cesar. It just felt like parts of Pennymac have no clue what is going on in another part of the same company. Pennymac's left hand doesn't know what the right is doing. Streamlining the document process and not attempting to penalize self-employed individuals would make the experience better! Cesar was a pleasure to work with and was always very helpful with everything, but I cannot say the same f... read more
Cesar was fantastic! He was the only person I dealt with at PennyMac who was. I was a current customer. Previous loan officer of 10 years so I know the process well. I stayed with PennyMac for ease of closing. Low DTI, very low LTV and large loan. First loan officer left, no communication. Loan Sat for almost a month and was cancelled. Second loan officer inherited this great loan! Went completely unresponsive! Finally tracked down Cesar around Christmas and he was the ONLY person who would communicate with me. He did everyt... read more
Excellent customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.