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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Timely closing
It would have been better If there had been continuity, accountability, follow through, & ability to contact the correct people in a timely fashion. Our names were not spelled correctly FROM the beginning & it was communicated to them repeatedly. Not even all the closing documents were accurate. Also due to them dragging their feet, we didn’t close in a timely fashion so my property taxes were late & penalties had to be paid. It was NOT a pleasant experience. I had no problems with the beginning of the process with Matt.
Great job, was able to complete our app fast
The process while heavy, was managed well by the team and the communication was timely and accurate...
The tech utilization was seamless. It almost felt too easy. Also the support was very timely in following up.
The first time we tried to do a refinance the agent in charge was incredibly unclear about what documents needed to be submitted. We submitted the ones that she asked for on time. And she proceeded to cancel our application, and wrote that we were not answering her and that’s why it was cancelled. We restarted the application and this group was much better about communicating but still we almost missed some of our deadlines because even though we submitted the documents they weren’t good enough for some reason. Even after ... read more
If your staff was honest we had three different closing costs so we couldn't close on the first time it was scheduled I was told the wrong interest rate the whole experience was a headache
Very pleased with process and result!
I was fully informed of every step of the way. Questions were answered quickly!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,528 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.