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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was lack of communication, documents that was needed for loan process was vague. There was delayed response on emails or phone calls. example : We closed escrow December 10th. We haven't received our settlement funds as of December 29th. Called and left messages without a return call. We asked for Appraisal report and was told that it would be in a PennyMac Portal. We logged onto Portal and could not see anything regarding an appraisal . This has been the worst experience .
Good service all around.
Documentation upload request were not clear and did not work properly. Request were made to upload documents yet there was no place on the portal to upload to.
Great customer service, available for questions.
I was very happy with my experience. I have iij ne question left but it came up during close and then the Holidays. I will try to reach Tiffany again this week.
excellent service by all
Seamless.
Just Okay
It was a lot easier than a loan broker that I tried before PennyMac. Less documents, better communication, shorter time frame. Not a stressful experience at all.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,219 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.