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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When my wife & I first started this process, we thought "Oh no, here we go again". Our previous interactions with past lenders was less than stellar. Daymian Scott has shattered those past experiences. DS called us every week and gave us an update even though there was nothing to update. He did have to request some documents again, when I missed them in my mailbox. Daymian was a pleasure to work with; we actually had good conversations about life in general during these phone calls. Given the opportunity, I would repeat... read more
Review the file for this refi. This was a dismal experience, so much so that I am looking for a new company to refi my other mortgage. There was no follow up, incorrect documents were requested (my husbands income, which wasn’t on the app and my rental income was high also wasn’t included in the app), and the loan documents were wrong on many occasions, I never heard from Brandon Glenn after the initial app and Shay- I never spoke to her once. The closing was scheduled 3 times in total, the first 2 resulted in no call and no... read more
Documents needing to be submitted multiple times. Wire transfer options not explained or even introduced caused us to pay additional interest on a loan payoff that Pennymac insisted be paid through them at closing.
I would like to Thank Pennymac for their expertise in handling our refinancing, They we’re nothing short of AWESOME!!! Much Mahalo’s Pennymac
Other than some requests for documents being made more than once everything was timely and efficient. The ability for me to view documents I uploaded only went around in a circle which would have prevented the problem. I would have been able to view to make sure the upload was there and I could not. The delay ended up being a benefit to us as our first payment is in March, and the pleasant process of this simple refinance and the people on your team and Boston Title. The delay was caused by Selene Finance not updating the t... read more
Quick and easy
Great customer service and quick close!
Very good experience
Very smooth from start to finish. All question were promptly answered and they were knowledgeable. Tech support helped me with uploading docs which made my lift easer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,562 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.