PENNYMAC

Christopher H. 

on Birdeye

4 years ago

The loan process was amazing but I can not make payments and now we are on January 4th and I am pretty sure my payments were to be made by the first. I can not get anyone on the phone at Pennymac to set up payments nor have I received any statements to know my Pennymac account numbers. I have not heard from anyone and I have sent messages to everyone. I have sat on hold several hours on several different days on several different phone numbers. I have not received any statements by mail even though the hold says I should be ... read more

JODY N. 

on Birdeye

4 years ago

PennyMac was great to work with. 

OLUMIDE A. 

on Birdeye

4 years ago

it was a smooth experience, all the rep that i worked with were nice and knowledgeable 

Huey R. 

on Birdeye

4 years ago

Ms Ravenna Taylor was a joy to work with. She’s was Warm, informative, and professional. She made the process less daunting with her calm demeanor. She is definitely a 10 ! 

Deborah S. 

on Birdeye

4 years ago

I was nervous & out of my realm of expertise. Nick G was extremely easy to work with as well as very knowledgeable. My experience was fabulous! 

LARRY B. 

on Birdeye

4 years ago

DeAngelo was not the issue, he tried to keep things moving along as far as I can tell. I believe the issues lied with the title company. We ended up with 4 different appointments and each time the title documents had the wrong spelling for my wife's name. Each time a few entries were fixed but not all; on the last\4th time they finally just said to cross out the errors and initial. The title process alone caused 5 weeks of delays and then the closing documentation showed my first payment being Jan 1st which it was supposed t... read more

Karla L. 

on Birdeye

4 years ago

Transaction went smooth 

Marc G. 

on Birdeye

4 years ago

Thank you! 

Benjamin B. 

on Birdeye

4 years ago

Fast and easy refinance