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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Simplified and streamlined process
The whole team did great! Easiest process Ever! The loan officer did An excellent job as well! Michael Willis!
Great service and friendly staff and they will walk you through the process and it’s very quick and easy I would recommend them to my friends and family as a customer. Customer service is amazing and they always get me an answer ASAP
You were very professional and took the time to explain documents I did not understand thank you for your service
We started our refinance with another company. But after 4 months of delays and terrible customer service, we reached out to Penny Mac. We will never go with another mortgage company. Outstanding customer setvice from start to finish!
Everyrhing went smooth, timely and without delay.
There were several issues with the communication we received from Mr. Ahmed. First, we were told we would need to bring funds to closing. I knew that was incorrect based on earlier conversations when we were getting approved for the loan. When questioned, Mr. Ahmed said things had just changed without a clear answer. When I called back and spoke to someone else, I was reassured that I had been correct, and we would be receiving funds at closing rather than owing. Second, she Mr. Ahmed called to go over final information, he ... read more
you need to better commnunicate the data requests and the status throughout the loan process. There were breakdowns between the back office and Claudia. It wasn't her fault since she could not get the info from the Underwriters.
I held my 1st loan with PennyMac and paid it off last year. You offered a better rate so we attempted it again. Each time I received a phone call from PennyMac I was told it was recorded. Please listen from start to finish my experiences with Jonathan Franco and then Belinda Dunnavant and go through the emails. Ms. Dunnavant should not be allowed to serve fast food much less handle loans for PennyMac. She is an absolute disaster and the reason we were delayed in closing. When I expressed my frustrations with her "help", she ... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.