PENNYMAC

Kathryn R. 

on Birdeye

2 years ago

Refinance was quick and easy! Karina was very friendly and helpful. 5/5 Stars. Thanks! 

Scott S. 

on Birdeye

2 years ago

The communication and the process was quick and smooth 

ROBERT C. 

on Birdeye

2 years ago

I asked what was the application fee and was told $100 by the loan originator. I would have appreciated if that was clarified as $1100 to include the origination fee. The closing costs were estimated and reestimated multiple times. When I asked about reducing the loan amount by the expected refund amount, it was pretty obvious that would be unsuccessful. I was coached not to ask for that. Getting an appraiser in my area was hard for the bank and failure to take action delayed my closing by 2 months. We didn’t get an appra... read more

Krishna Y. 

on Birdeye

2 years ago

Great nice 

elliot b. 

on Birdeye

3 years ago

I went through the closing numbers with Ravenna she told me we were getting $485.92 and the documents showed $485.92,We received $363.17,a difference of $95.75. I feel like you took $95.17 from me. I spoke to Ravenna about this and she was going to speak to her supervisor about this. As of 12/31/20 she has yet to call me. I guess the closing is done -so who cares how I feel? Your done on to the next closing. A very poor way to do business. Why hasn't she or someone called me? 

Arthur M. 

on Birdeye

3 years ago

From the moment I called about refinancing, I felt not only like PennyMac, specifically my loan officer, Terrell, was willing to help me, but that they were actively looking out for me and making sure I was taken care of. Kami guided me through the entire process and was very responsive to my calls and questions, reassuring me through what was a long process. I would definitely refinance again with PennyMac. 

Brian G. 

on Birdeye

3 years ago

To be reimbursed for the fee of $400 for the appraisal of my home and time spent speaking to a loan officer to discover lack of communication therefore not completing the refinance. Penny Mac having no interest in removing my PMIand lowering my loan percentage rate. I’m in the process of refinancing through a broker and sincerely will have no further business with PennyMac. The incompetence of loan officers is unbelievable. I would not recommend this mortage institution to buy/ refinance . 

KRISTEN H. 

on Birdeye

3 years ago

I was unable to reach Robbie Winkler or get anyone on the phone despite communications over a series of weeks via voicemail and email. This meant we brought a check for the wrong amount to closing. I felt Pennymac was incredibly communicative when they were selling us on a refinance. However, once we decided to go with them we were highly dissatisfied with the level of communications. 

Carol R. 

on Birdeye

3 years ago

My'Esha was wonderful - but the entire process was WAY too long and arduous. I began my refi in early August and did not close until 12/14. My credit score is excellent, and I had an excellent payment history with PennyMac for 2.5 years prior to the refinance. I had to supply paystubs repeatedly because it kept dragging out - and multiple times I was asked for bank statements - even though I had no cash required to close. My closing amount had to be corrected TWICE.