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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
suzanne martinez kept me updated through the very fast process. It was a pleasure working with her. About 40 days from start too close and funded. Very happy with the whole process at pennymac.
Tyra was awesome. Very helpful throughout the process. Always got back me fast and answered all my questions. Will recommend to friends who want to refi
Cesar was great and my refinance couldn't of been more simple!
Great experience.
It’s something that overall went well during this Covid year.
My experience was that of superior customer service.
First - There were issues with document colelction. Multiple emails . Last - I just got a call from PennyMac reminding me that my Dec Payment is due whereas i got an email saying that the new loan was funded. Both loans (Old and new) are with PennyMac and i think , before calling me , they should have known this . This was embarrassing. Questions lik e- "How are you repaying the loan ?" I dont know- the attorney came and we signed and its between pennymac .. Go figure .
Working with Nancy Olivas at PennyMac made the refinancing of our home a simple process. Nancy and all of her associates were very pleasant to deal with and Nancy very promptly answered any questions that we had. Thanks Nancy. Don C
When we were able to talk with Hilda, she was FANTASTIC. My biggest complaint is that on two separate occasions, our closing was postponed or cancelled, without any word from PennyMac. Both times, I received a call from the closing notary, who was scheduled to arrive 12 hours from the call. I find that unacceptable. However, Hilda was very quick in responding the next day, and we were able to figure out a new closing time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.