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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, friendly service.
loan process took much longer than anticipated, it was easier when I bought my property than the refinancing. I was asked for document after document which I submitted promptly hoping this would accelerate the closing but it still took longer than I anticipated, I must mention that Erica Sanchez was very professional and she replied to my questions in a timely manner, I am guessing if I had gone with a local lender the process would have been easier.
Whole process was entirely too long. Multiple emails requesting things that had already been sent or e-signed. Different amount due at closing from what I was told at beginning of the process. Closing documents weren't sent to the closing person till morning of closing which delayed my closing.
Our closing was delayed three or four times. Three separate notary officials called and said they did not have our documents on the days of our appointments. The notary finally showed up without a mask, only a face shield. I only found out later that this is "not" proper protocol. I also found out during our signing that we were buying down the interest rate (paying for points?). The doc packet left for us has information cut off the bottom of pages. Ms. Gladney was kind and showed concern. How
I had to keep checking on the loan when there were issues with documents like incorrect property taxes and incorrect fees listed. No call no show closing which made us have to track down everyone & do extra work. Issues: -Timely responses to emails about document errors (over 48hrs sometimes) -Timely response to voice messages about document errors (over 48hrs sometimes) -Loan officer did not address all of my questions which required me to respond again to check on issues with documents
Great communications and explanation of the processes. We closed in less then 45 days from day one! The stream line process was awesome!
James and Barbara were wonderful. At first, things seemed to be normal and easy to understand. However, after waiting for over 2 months, we began to become concerned. Barbara took my weekly calls of concern with patience and understanding. She did her best to answer my inquiries, so this is NOT a reflection on her customer service. The negative issues we experienced were having to wait a much longer period of time for the final approval than we expected and receiving little communication.
...
Everything was fine but 2 closings never happened, miscommunication from title co to loan processor. Finally closed on Dec 7 2020
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,979 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.