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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sumayyah did a great job.
Loan Officer Imelda Sanchez was efficient and professional throughout but I unfortunately was passed off to others to have the file (mis)-managed and had to seek the intervention of the Retail Operations Manager to get it back on track and to close. It wasn't until I had a competitive offer from Rocket Mtge that I got action. The loan processor went AWOL for three weeks (apparently for a family emergency) but never notified me. It took six months from start to finish for a simple refi.
Great to work with everyone at PennyMac Thanks all
I waited a very long time for my loan to close and I had to duplicate documents a few times.
The loan officer that started my application process could have been much better. Telling me I don’t need to do a,b,and c but in the end I had to do it anyway is kind of frustrating. I was also charged a fee for something that was not required or done. It was removed but that’s the point I’m making. Say what you mean and mean what you say. He made up for it in the end and that was what kept me interested.
The closing process was long and seemed to have a disconnect between the portal and the info the loan processors had available. There were too many people involved and there always seemed to be confusion between the email requests, portal requests, and verbal communication. The original processor even ran our credit twice. Ajanay Cummings took over towards the end and she really was the only part of the process that was positive and the reason I did not rate my experience much lower.
Jenny and Brian were very friendly and helpful.
Your loan processor Sierra was great. The rest of the process with delays, multiple requests for the same documents and underwriting approval was terrible. I would not recommend PennyMac for those reasons.
Great service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,315 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.