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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
There was lack of communication, documents that was needed for loan process was vague. There was delayed response on emails or phone calls. example : We closed escrow December 10th. We haven't received our settlement funds as of December 29th. Called and left messages without a return call. We asked for Appraisal report and was told that it would be in a PennyMac Portal. We logged onto Portal and could not see anything regarding an appraisal . This has been the worst experience .
Best informative people when it comes to this loan application
Pennymac was able to help me lower my monthly payment. It was hard to consistently contact my assigned representatives, but during a pandemic, this is somewhat expected.
Good service all around.
Documentation upload request were not clear and did not work properly. Request were made to upload documents yet there was no place on the portal to upload to.
Great customer service, available for questions.
I was very happy with my experience. I have iij ne question left but it came up during close and then the Holidays. I will try to reach Tiffany again this week.
excellent service by all
Seamless.
PENNYMAC has a 4.5 star rating with 48,569 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.