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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,569 reviews
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Christopher P.'s profile image
Christopher P. 
on Birdeye

2 years ago

Great communication 

Robert A.'s profile image
Robert A. 
on Birdeye

2 years ago

Great overall experience. We had a couple mix up some of my faults and others caused be wet sign signatures vs E-sign. I was very happy with the service communication was above what I expected. Great job PennyMac Team!!! 

Janice H.'s profile image
Janice H. 
on Birdeye

2 years ago

Quick and easy 

John E.'s profile image
John E. 
on Birdeye

2 years ago

Just very fast and easy 

Chris J.'s profile image
Chris J. 
on Birdeye

2 years ago

This was a streamline loan, because the first refi we tried through you was horrific 

John T.'s profile image
John T. 
on Birdeye

2 years ago

Very nice lady and would use her every time if I had the choice. Thank you jenn. 

Robert W.'s profile image
Robert W. 
on Birdeye

2 years ago

Calls and emails not returned. Closing disclosures inaccurate. Appraisal problems dismissed by PennyMac with arbitrary answers when the whole reason we entered this process with you as our existing lender was based on home value information YOU provided us from your website. Appraiser ignored a comp 700 ft from my front door. If we refi or purchase another home I will definitely not use PennyMac. 

aaron w.'s profile image
aaron w. 
on Birdeye

2 years ago

I've never received poor service from PennyMac until now. Describing my experience would be a very lengthy review,I've already wasted too much time with this refinance. 

Carolyn S.'s profile image
Carolyn S. 
on Birdeye

2 years ago

Made closing longer than expected,but our experience went well,everyone was helpful with all questions,would have liked to talk to the same person throughout the loan process,seemed like we talked with six people, U kind of lose the personal relationship with our person. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,569 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.