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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went according to plan. Thank you
Technology made everything easier and so did Kelly.
Went as expected
Brittany was exceptional in responding to my questions, keeping me posted on the process, and a pleasure to talk to during the process!
Xavier was really good at communicating all along the process. Either by phone call or email, expectations were clearly communicated to me. I very much appreciated being kept up to speed, particularly at a time when lenders are very backed up due to the demand and closings are taking longer than expected. PennyMac provided a nice, easy close to my refinance. Overall, I am happy with the results.
The lower score on the timeframe was due to COVID so beyond Jacob's control. Overall, I thought he did a good job of communicating and handling things during a very hectic time. The main suggestion that I would offer to improve the overall experience was to improve the overall process for getting & maintaining documents. I felt that we were asked for the same documents multiple times because different teams needed them (maybe for security reasons?).
Aside from the Republican botched pandemic affecting the closing period, things went well and I would highly recommend PennyMac.
Unclear communications (when I did, in fact, have my calls or emails answered)
Mr. Staples performance needs to be reviewed. I had made numerous attempts to contact him. He either did not answer or return my call. All others involved in the process were great, to include the contracted notary.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,980 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.