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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Its a great experience
The entire process from beginning my application to loan closing were excellent. The whole PennyMac team know how to get you to closing and the website was great for uploading all of my documents and keeping track of everything. Thank you all very much
I provided the requested documents the same day they were requested, or the next day. I believe Some of my emails were overlooked, as the documents were requested again. The amount of money due at closing varied considerably ($10,000) the last few days. This caused concern and inconvenience as I had to liquidate additional stocks to cover.
Tsia Gladney and the entire PMAC team was very helpful in this process.
During a time when everything is so challenging, PENNYMAC has made this process so convenient and user friendly for us. This has been the easiest thing I've done in a long time. Everyone was so professional and kind. I'll tell anyone looking for a home loan to check in with PennyMac.
Closing had to get re scheduled three different occasions I believe it was. Other than that, great experience.
Communication is vital and there was more than one occasion that it was difficult. Messages were not returned and attempts to speak to any other individual led to the same voicemail box over and over again. It also would seem that folks were not familiar with the VA loan process and we went back and forth between cleared for closing and not. Not until a call to a supervisor did we get it sorted out.
I thought that the people involved was always very polite and informative they always responded quickly to any questions that I had over all I was very pleased with all expects of the hold process THANK YOU BILLY & GEORGIE WISE
Lauren has been very helpful and sent us messages or call when she needed to update us. We are grateful for making our refinancing experience painless.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.