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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with our PennyMac Refinance Mortgage was a very good experience because my husband and I felt that we were treated fairly and respectfully as we conducted every step of our business. I was especially pleased with the help we were given when we had questions and concerns about the process of signing the eforms or the loan officer getting back to us in a prompt manner. Every person we came in contact with gave us good and respectful customer service.
Everything went smooth and happened just as I was told from the beginning. Everyone was very professional and knowledgeable. Would highly recommend PennyMac for refinancing!
It was a streamlined process. My questions were answered in a timely manner.
There was almost no communication. My closing was over a month later than what was communicated when applying. I wouldn't hear anything for weeks then I would get an email requesting documentation I already provided. I could never reach anyone & when someone did call me back it would be around 8 or 9PM while I was getting my children ready for bed. I also got conflicting info from various people. The entire process was confusing & very frustrating.
The process was clearly explained from start to finish. Communication was great. We received a weekly call giving us a status update and asking if we had any questions. Everything progressed and was finished just as we were told it would be. Great Job!
Great
I think being in Covid made the communication more challenging. The document portal was confusing and since the process took longer than anticipated, I kept thinking the documents being requested were already uploaded, and it was hard to get a hold of people over the phone. Once I did get a hold of Mr. Mejia, he was able to clear up my confusion quickly.
My loaned closed very smoothly and quickly.
On time and informed of any changes, great communication with Maria and James
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,158 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.