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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
To many people from the team sending emails. Flood insurance documentation requested by several peoplewhich seems to have delayed paperwork. All the while flood documents we already on file with existing loan, which i told them numerous times. Seems like loan could gave closed earlier. Closing agent had to postpone 4 hours while he waited on closing documents from the title company. As for flood insurance i am going thru FEMA to resolve that.
Struggled getting answer as we got closer to closing and we never had anyone reach out to us to go through our closing documents prior to signing.
I appreciate the level of detail Drew provided and how quickly he responded to my calls. It was a very smooth experience.
My Mortgage Loan Originator Earl Nagaran provided excellent service and communicated the entire loan process. He was alway prompt with assisting and answering my questions when my emails sent to the MAC Team mailbox went unanswered. Updated Closing Disclosure was never sent to me after numerous requests; email him the morning of closing and he provided the data. My great rating was only provided because of Earl outstanding customer service and keeping the process on track to closing.
The loan was put on hold by the first person that was supposed to be doing it. Constantly had to resend the same documents due to his procrastination and the time frame for documents expiring. Finally got it done when he was removed from the equation.
The overall time frame was months overdue. I don't blame the agent. I think that Nick was working very hard, and he was very responsive in email. But something glitched up this process into extra innings. As a result, I paid at least $2k over the period of about 4 months for previous loan than I would have. Repeated requests for updated bank documents over the extended time frame doesn't speak well of PennyMac dedication to meeting customer needs.
Thank you
.
Michelle and the team of PennyMac were great! I love the ease of the electronic signatures instead of paper documents. I will definitely refer friends and family.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.