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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a bad experience with my previous lender with getting refinanced. As soon as I called and got in contact with reps in Penny Mac, my problems were finally getting solved! They were concise and to the point. The team should be proud of their ability to help customers so quickly and easily!
Very professional, communication and time responses excellent from beginning to end.
Great experience. Very professional staff.
Britney and the Mac team they were excellent they’ve got a lot of work a lot of people to deal with I recommend j ust be patient they are the greatest!!!
She is very helpful and knows her job well. She is accommodating and welcomes any questions we have. We had a great experience with our refinancing and as Kelsey Meuser as our loan officer. Thank you so much
It took six months to do the simplest re-finance available. I cannot imaging how long a challenging re-fi would have taken. Terrible terrible processses, too many cooks, nothing was simple, communication was always prefunctory. I know you are super busy but customer service was terrible. Even at closing documents were not clear, direction was not clear, no hand holding at all.
.
Sumayyah and Sidney were absolutely amazing but communication from Chad Foote and underwriting was lacking. The process took much longer than any refinance we have had in the past but overall my experience with Sumayah and Sidney made up for any negatives!!
In your haste to make as money as you can, your company was unable to process all of the requests in a timely manner too many applications for so little help! you cannot talk to anyone from Pennymac. Your automated phone system does not allow you to talk to a human. I started the beginning of September and closed on December 15th. I received all of preclosing paperwork and none of them were correct. Call me for more info.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.