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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, friendly and professional.
Brianna was fantastic to work with. She was extremely helpful every step of the way. However the title company Amrock was one of the worst experiences. None of the documents were highlighted where we needed to sign which was very difficult in the midst of Covid / social distancing. If it weren’t for Brianna stepping in to work as the go between I would have been furious at the title company and given up.
na
My regular loan servicing has been just fine, no problems there. The refinance loan closed three weeks late, which caused a great deal of anxiety since it crossed over a payment date. The first closing agent didn't communicate with me clearly or respect my communication preferences. Third closing agent was finally good and helped, but this only got resolved when it was internally escalated to a VP-level person. Fortunately I didn't have to escalate, but overall it was a disappointing experience.
Fast, easy and great customer service!
This refi was the worst one i have gone though with a lender. I thought it would be easier to use the same vendor my current loan was at but i was mistaken. The issues started with my closing documents being wrong which delayed my closing. When i asked PennyMac how my URL that i signed was changed to a second residence, no one knew the answer. I requested a explanation from a supervisor and as of 2 weeks now, i have not had any contact with one. My agent (Jason) has repeatedly told me durin
Communication and very easy to complete
The online access made it easy to follow the process.
Great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,968 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.