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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
For me Reshawna was a class act😊. Very easy to talk to and always followed up with u with info. Keep up the Great work!!!
Everyone was friendly and helpful.
Easy and seamless
It seems I have had trouble getting into my account since this process.
I have a rental property with a first and second mortgage. I have no idea why, but SunTrust put the condo address on one of the mortgages and the condo complex address on the other one. I literally had to explain this a dozen times to multiple different people. I was told three separate times that I was ready to close only to be told that was a mistake because the above referenced issue hadn't been clarified. I understand it's confusing, but once explained once, that should've been it.
I realize that many, many people are refinancing now, but I chose to go with PennyMac because my current mortgage was with them and I figured the process would be more efficient. I have refinanced probably 6 times over the years, and this refinancing took longer than any other I've done. Because it took so long, I had to resubmit banking documents and pay stubs because they were "dated" by the time they got to them. All in all, I was able to refinance, and it's done.
My Loan Officer was great to work with. She always was their to field my questions and if she wasn't available when I called she got back to me in a timely fashion. It may have taken a little longer than we originally expected to finalize, but Brittany always kept the communication open and gave me updates weekly if not more often. Overall the process went smoothly and efficiently
Very easy to close was very happy with my Penny Mac experience
Great customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,574 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.