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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process took much too long. I applied Aug 12 and closed Dec 8 2020 a full 4 months later. Same documents were requested more than once and in some cases the requests were unintelligible. Neither I nor my condo association had any idea what was really needed. Jeffrey Benyo was terrific and he stepped in several times to get the process back on track. The cost of the loan turned out to be greater than I expected -- especially since Pennymac was already the holder of my original mortgage
Over all my experience was good. Not hearing from the same team member and having to call for updates was a concern.
Jasón was very helpful in explaining the whole process in detail
John and Micheal did well. There was a time period for a month where I did not hear from anyone and I was not sure why. In the end it all worked out, and Michael worked hard, but I think the team communication during Covid needs more work
This was an easy loan process. We even had to start over after my Dad passed so we could remove him from the loan.
My expedited refinance process was quick and painless. There was a 2 day rescheduling of the closing date, but that was due to the Asset Review department being a day or so behind. Not surprising since so many people are choosing to refinance. This was an answer to prayer! Thanks PennyMac!!!
Everything went smoothly
Several issues. A direct line of communication. A portal that will accept large documents. My tax documents were 30 pages, and too large for your portal to accept. I was forced to fax at $32.00. It's not the cost....it's the inconvenience. Several documents were requested multiple times. My loan contact person was slow to respond and offered little information. I have multiple other refi's and home purchases recently with other companies, all have gone well but this one with PennyMac.
Everything went fine
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,218 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.