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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, Andrea was great. She seemed a bit over worked, so there was less frequent communication, but overall she was knowledgeable, attentative and very helpful. Second, the underwriting team asked for very unusual requests, asking me to have Pennymac be listed as first lien holder on insurance before I had a loan with Pennymac and having me address an obscure, needless issue with my appraisal. Glad underwriting is detailed, but there needs to be a balance.
Thank you !!!
Everything was great until it wasn't. When my numbers were not correct and needed to be changed, I seemed to have less help, calls, and emails than I did before. Overall it was a great xperience.
It was a challenging cross country move and PennyMac was with me all the way. I appreciate your kind professional service, I would have been lost without it. Carolyn was terrific and so patient with me.
Great experience
It was pretty easy
Overall I had a disappointing experience due to multiple errors and lack of timely and accurate communication and poor staff knowledge. Every step of the process there were issues. Origination fees and loan amount changed without my knowledge. Loan officers did not know where or why certain charges and credits were occurring on my discloses. All of this led to my closing disclosure needing to be corrected over 5 times, the closing date having to be rescheduled twice. Unacceptable service.
Overall easy and simple process to refinance. Outstanding service.
I'm glad we chose to stay with PennyMac when refinancing our home. Exceeded all our expectations. Thx!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,137 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.