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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything just seemed easy with the help of the Mac team all questions were answered promptly and steps were guided.all in all great experience highly recommend 👍🏽
Very bad communication from the loan officer. I had to give multiple calls a day to get a hold of him. I would be told by the loan officer that I will get a call from the loan officer in an hour because I was I requested scheduling a call back. Never got a call back. I was told my closing was scheduled for Nov 29th, no one showed up. When called the loan officer no response. Had to send multiple emails / make calls to get a hold of him. Overall very frustrating experience.
suzanne martinez kept me updated through the very fast process. It was a pleasure working with her. About 40 days from start too close and funded. Very happy with the whole process at pennymac.
Tyra was awesome. Very helpful throughout the process. Always got back me fast and answered all my questions. Will recommend to friends who want to refi
Cesar was great and my refinance couldn't of been more simple!
Considering we were going through the COVID-19 the process went really smooth!
Great customer service and a very smooth process.
My experience was that of superior customer service.
First - There were issues with document colelction. Multiple emails . Last - I just got a call from PennyMac reminding me that my Dec Payment is due whereas i got an email saying that the new loan was funded. Both loans (Old and new) are with PennyMac and i think , before calling me , they should have known this . This was embarrassing. Questions lik e- "How are you repaying the loan ?" I dont know- the attorney came and we signed and its between pennymac .. Go figure .
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.