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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was I was very disappointed in how long it took for my closing to actually go through. When my neighbors around me were closing in two to three weeks it took us almost two and a half months. I was a little disappointed in the appraisal of our home. Once again homes in my neighborhood the same size as mine was appraised at almost $30,000 less than what they're appraises came to. The woman that helped me she was excellent. Great customer service . She talked me through the whole application.
I had to redo the process it took about 4months, Kelly was great and Eric too, some of their assistants dropped the ball. The second time through it ran well and Kelly kept me informed.
Retrain your people to be more responsive to calls and emails. Have IT check the site as I was unable to see any of the docs that I uploaded.Also have your reps call and email during business hours. Getting emails at midnight is not acceptable and very unprofessional.
The best experience ever!
Having refinanced once in the last year, I wasn't going to do it again because of the hassle. But it was pointed out that I could get the loan under only my name after a recent divorce so went ahead a did it. This was the easiest process I have been through, my questions were answered clearly and in a timely manner. Highly recommend!
Great experience throughout the entire process questions were always answered promptly couldn’t have asked for better service
Excellent service.
Dear Representative: "Regarding the VA IRRRL process; much respect and gratitude to the Front Line Staff- Loan (2) Loan Officers, M. Cody & T. Summers, for their reliable communication, offering helpful insights and demonstrating professional knowledge concerning my many questions! Of note; the Loan Processor Ms. S. Grant was especially on point throughout the entire process..She was in a different Time Zone and yet Ms. Grant return my Phone Calls and answer my questions Early AM or Late PM! WG
Too many issues for an easy refinance
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,218 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.