This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a easy process dealing with PennyMac.
No one ever returned phone calls. I provided requested information within 24 hours and yet it took almost 4 months to close this loan. The disclosure statement was not what was reflected on the closing statement. It would have been better to receive the closing statement prior to closing to review. Overall this was the most miserable business transaction I have EVER experienced.
was very pleased with the small amount of statements requested. was a bit disappointed with the length of time the process took.
I am very pleased about my refinance, everything went very smooth, and in a very timely fashion, actually sooner than I expected. I Ann recommending PennyMac to my family members who are considering refinancing. It was indeed a pleasurable experience.
This process has been slow. There is no incentive for going through Penny Mac to refinance. It took our loan 76 days to be funded. I have family members that refinanced with other companies and they had money in hand within 2 weeks. I do not understand what takes Penny Mac so long , especially when we were already a customer.
We refinanced with Penny Mac. Our original loan was with them so we thought using the same financial institution to refinance would be the easiest. HOWEVER - Communication with our loan officer was not good at all. There were several times when we would not receive an email response for over a week. The entire process took much longer than we were told in the beginning and than we expected. Not a good experience.
My refinance experience was smooth and easy through PennyMac.
Larry was a terrific resource throughout. We were, however, asked to provide the same documents multiple times. The settlement notary was a disaster, arrived late, had inaccurate paperwork and was unable to answer questions about the settlement documents. This however is not a reflection on Larry or PennyMac. Our dealings with Larry and PennyMac were terrific.
Awesome team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.