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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A. Rowe was pleasant and saved the day for PennyMac. The following occurred, all beyond Rowe's control: 1. Initially turned down, despite Penny Mac having my exiting loan and this being a refinance, presumably due to self-employment; 2. Phone call (third party hired by Penny Mac) called to verify my employment and asked to speak to a man to verify my employment at my own firm; 3. Loan closer inexplicably did not show on Sat., 12/5, as scheduled. Had to reschedule on 12/11.
Great Job!
N/A.
Great service and communication.
Did not get weekly updates, when it can to closing there was confusion on the date
Great job!! Thanks
Refinancing my home took three months. For two months nothing at all happened, including correspondence with me about my loan. I called and called and emailed with no response. Finally after speaking with technical support I was put through to my loan officer who was very rude, that is until she said the phone call was going to be recorded going forward. Then she denied not calling back and lied that she was being responsive. I have phone records and emails (or lack there of) to the contrary.
From start to finish the PennyMac team from Jason to Monisha lead us hrough a seamless process to closing. We never felt any stress when speaking to the team and would highly recommend them.
From start to finish my loan team was quick and on the ball. I didn't have to wait for answers and any questions I had were answered.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,575 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.