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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,575 reviews
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Jennifer S.'s profile image
Jennifer S. 
on Birdeye

3 years ago

Clear communication, professionalism, timeliness. 

TESSA M.'s profile image
TESSA M. 
on Birdeye

3 years ago

Penny Mac was great to work with! 

Hector G.'s profile image
Hector G. 
on Birdeye

3 years ago

Somos clientes de PennyMac por varios años y siempre responden nuestra preguntas y tenemos buenas ofertas de parte de ellos. 

Shannon O.'s profile image
Shannon O. 
on Birdeye

3 years ago

No one ever returned phone calls. I provided requested information within 24 hours and yet it took almost 4 months to close this loan. The disclosure statement was not what was reflected on the closing statement. It would have been better to receive the closing statement prior to closing to review. Overall this was the most miserable business transaction I have EVER experienced. 

Paul H.'s profile image
Paul H. 
on Birdeye

3 years ago

was very pleased with the small amount of statements requested. was a bit disappointed with the length of time the process took. 

JEFFREY P.'s profile image
JEFFREY P. 
on Birdeye

3 years ago

This process has been slow. There is no incentive for going through Penny Mac to refinance. It took our loan 76 days to be funded. I have family members that refinanced with other companies and they had money in hand within 2 weeks. I do not understand what takes Penny Mac so long , especially when we were already a customer. 

MICHAEL T.'s profile image
MICHAEL T. 
on Birdeye

3 years ago

My refinance experience was smooth and easy through PennyMac. 

Rebecca M.'s profile image
Rebecca M. 
on Birdeye

3 years ago

Larry was a terrific resource throughout. We were, however, asked to provide the same documents multiple times. The settlement notary was a disaster, arrived late, had inaccurate paperwork and was unable to answer questions about the settlement documents. This however is not a reflection on Larry or PennyMac. Our dealings with Larry and PennyMac were terrific. 

MICHAEL B.'s profile image
MICHAEL B. 
on Birdeye

3 years ago

Awesome team! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,575 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.