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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The process went smooth from the first phone call down to closing. I appreciate the follow-up phone calls and emails to keep us updated on where we were at until we had the closing date. Lastly, the rate we got was one of the lowest when we were shopping around and weren't pressured to make a decision on the spot.
good communication
Great experience. Thanks
Excellent service
THIS WAS THE 2ND AND LAST TIME I WILL DO BUSINESS WITH PENNEY MAC......
The process took much longer than we anticipated based off what was initially told to us. Prior to Gina's help, we had been lead to believe that our credit card payments would be satisfied and that we didn't need to make our monthly minimums. However the timeframe kept being extended despite our providing documents in a very timely and efficient manner to the point that our loan didn't fund for another month despite being told it'd only take another week when we finally were put into Gina's care
price and communication
My wife and I had a great experience. Rebekah Letona was very professional and well organized. From start to finish, she did an outstanding job! I would recommend her to anyone.
The beginning and middle parts of this process were great. Jerrica was a great communicator. The end of the process was where everything fell apart. The purpose of this refi was to pull out $10K in equity. This did not happen. All calls to the team were never returned. Very frustrating and disappointing.
PENNYMAC has a 4.5 star rating with 48,581 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.