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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The last minute demands prior to closing were completely unnecessary... all of it could have been easily taken care of in the 2 weeks before... earlier communication with the underwriter would have eliminated all the drama at the end. Consistent miscommunication and lack of responses from the our first loan officer (Eradinay?) really fueled all unnecessary problems.
The only pleasant part was Tyra my processor who worked hard to make right all the things that went wrong. The vendor/notary person was rude. The process was unnaturally long due to a lack of communication and proper notation from the loan officer to processor.
Loan process was easy and communication was good. Took a month longer to close though.
Process is way too long. Same Documents are requested over and over because by the time the process starts, the documents “expire.” Also, my loan was canceled without notifying me and had to begin the process from scratch.
The first notary assigned was a jerk. He failed to obtain the documents and caused the close to roll to the first of the next month. Nancy did a great job working on rescheduling and getting a new notary.
Anna was a refined professional in assisting me in obtaining my mortage loan. She was friendly and made me comfortable as I went through the loan process. I would recommend Anna and Penny Mac to anyone seeking a mortage loan
Nichole was the only bright spot in an otherwise terrible experience. Underwriting process was the worst in my 30 years of being a property owner/real estate professional. I've done countless loans and refinances and this was the longest and most drawn out ever. Thumbs down.
Exceptional customer service
It would have been great - we just had some glitches where we had to send multiple documents over and over and since these were sensitive documents, once we uploaded them, we deleted them but the request would come again and we would have to log into systems to retrieve them over again. I will say our point of contact was very helpful and apologized for the inconvenience. We also had inaccurate documents and it took a while to resolve. So we had the glitches but overall, they were handled well
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.