PENNYMAC

Christel H. 

on Birdeye

5 years ago

The lady who helped me was very knowledgeable and patient. I can highly recommend the Penny MacTeam. 

GEORGE M. 

on Birdeye

5 years ago

Every aspect of process and communication was great. 

GENE G. 

on Birdeye

5 years ago

She was very helpful 

MATTHEW D. 

on Birdeye

5 years ago

The process took 90 days to close. Many weeks went by without any communication. I would always initiate calls and leave voicemails. Was told around day 75 that she does not listen to them. Never got an accurate update on my loan process. Closing documents did not match final documents, and were wrong many times. The process was the worst I’ve ever experienced and will never work with PennyMac in the future for refinancing. 

WALTER ASHBY I. 

on Birdeye

5 years ago

Communication was great and everything was completed on time! Thank you! 

KEHINDE O. 

on Birdeye

5 years ago

Great experience 

TROY L. 

on Birdeye

5 years ago

The professionalism shown through the entire process. 

DAVID N. 

on Birdeye

5 years ago

Please be consistent with your terms: the original loan officer (Neal) and I were agreed with one figure of closing costs and the next one (David) were revising the figures to another numbers. The rate lock is not transparency to us since rate have been dropping and the rate was not revised accordingly. Please have all verbal communications documented/transcribed in writings so we will not be in this situation in the future. This is not a good way to treat your long-time (6-yrs +) customer. 

Phillip P. 

on Birdeye

5 years ago

The time frame is all really. It took 2 months longer to close than what was said to us in the beginning processes. When we got a chance to finally communicate about things it started going a bit faster. When we spoke to anyone from the penny mac team by phone they where very nice and pleasant to speak with. That made the process better on our end. We do thank the team for there hard work in getting this done for us.