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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process went nicely.
Most of the process was handled well. My issue was during the signing of the closing documents. One of the documents had a different payment schedule date than what was originally explained to me. I attempted to contact my loan officer via phone and email several times to verify and got no answer. In order to move the process along and not reschedule another notary again I felt compelled to sign a document that I was unsure about and no one from Penny Mac was available to help me.
Amazing loan process all the way threw. Great communication. Weekly check-ins, and quick service!
Rosario did a great job!
too many docs asked for again. The whole process took over 3 months. Original signing was cancelled by the closing team 15 minutes before the meeting. Overall communication via email or phone was not that easy and it really felt like my loan was NOT a priority to the closing team. I had to get a hold of my original loan officer, at one point, to get a response from the processors. I understand that a lot of people were refinancing, that is why I accepted the slow movement of my loan.
The process was surprisingly fast even during the current climate as well as easy.
My husband and I had a great experience with PennyMac. The “MyMAC” team especially Sumayrrah was wonderful, professional and customer service was above and beyond with her. She would touch base with us at least twice a week to make sure all our questions were answered and all needed documents were provided. Overall, I would definitely recommend PennyMac to my family and friends (my best friend is purchasing her first home and looking forward to working with PennyMac). My loan officer was awesom
My refinancing process was seamless and such a breeze thanks to the team at Penny Mac. They made it quick and simple to understand all the steps so nothing was missed along the way. The team was a joy to work with and made me feel at ease at every step of the way.
Everything was smooth communication was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,198 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.