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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lower closing Costs and the portal is a little on the not helpful side.
constant communication with where my refi stood, precise and quick responses, worked with my time frame - overall very pleasant and professional
No comments
Justen was extremely responsive and did an outstanding job ensuring we closed on time.
Overall, I had a great experience. The customer service and communication was phenomenal, from my loan officer to my primary point of contact from the m.a.c. team who helped me through my loan's closing. It was a simple and smooth process.
Barbara was great however it seems too many people did different parts of the loans. I had to submit documents when i was told by Juan that I wouldn’t have to. I was given a closing document by Barbara and then check my email the next day to find out a different one was sent by someone else that had me paying over $2,000 for closing. Then Barbara had to rush to get stuff fixed so we could close in time. She got it taken care of but it seemed like she went thru unnecessary hoops.
Overall I loved the service.
From the beginning my experience was excellent. Great customer service, & friendly people. I felt NO stress going thru the process. I’m very happy with the numbers as well!
My original mortgage loan was with penny mac. I spent months trying to get in contact with someone about a streamline re-finance. I received zero follow-up after multiple voicemails and e-mail inquires I finally got in touch with someone who wanted to help me. I cant stress enough how frustrating this was. When the process finally got started I think it went pretty well, Barbara Fernandez was very professional and did a great job.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.