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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything with Justen and Corey was great. Got a lot of questions Wednesday to Friday (closing Monday) and had to wait over two hours at the title company for wire transfer and approval to fund. When we sold our home in Wisconsin and closed on that Friday, the closing took less than 15 minutes total and we were out of the office. The guys I worked with are great but the end of the process really left a lot to be desired.
I understand it is a very busy time because of the low interest rates and our communication was great in the beginning. About half way through though we kept being told when our loan would be done and that date would roll around and I would not hear from anyone unless I called for an update. This made me nervous that we would miss an important deadline and lose our rate. This went on for quite some time.
Everything went great. We had no problems refinancing.
Great Job
More communication, even if there isn’t progress, I should have been notified once a week, even if there was no change.
Brent gave detailed, weekly updates on the status of the loan and what next steps I'd anticipate. Very articulate and clear. Documentation gathering process was not too bad either.
My closing cost documents had an issue regarding the total cost of the loan. Three times a notary public had to come to my house to have me resign the documents. I understand time limitation because of covid 19, but having the documents incorrectly filled out and having a notary public come out here 3 times was disheartening. Moving forward with the home loan, I hope that everything will be smooth sailing from now on. Your company came highly recommended by a friend/coworker of mine, thank you.
I recommended you guys to people at my work. I’ve had a great experience with this company. I would definitely recommend doing business with this people.
We had several issues where we had to resend the same documents 2 or 3 times. The underwriting experience was unacceptable as we had provided all of our documents in a timely manner, but we kept getting questioned about a rental house we own in another state and never received satisfactory responses as to why they said we did not disclose this property (we sent 3 times the mortgage payment and other related documents for this home over a 2 month period).
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,180 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.