This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I started the re-fi process in March (granted we’re dealing with COVID-19) but they dropped the first app after everything including paying $485 for the appraisal. I was expecting it was going to fund, after a month of hearing nothing from them I called and they tell me “ we’re sorry we couldn’t get a hold of you and closed the file” I called in to Adam Key who got it fired right back up and Shalom Babalola handled it to it’s completion in December. Just frustrating, glad it’s over. Thank you
Such great service, great people, great experiences.
The information provided, the ease of document processing during the initial phase, the promptness and attentiveness of my agent, and the fact that I was always well informed throughout the entire process made it an extremely enjoyable experience! My signing agent was prompt, well prepared, extremely professional and a pleasure to work with! The entire team was simply "Aces"
POSITIVE, INFORMATIVE, FRIENDLY, COMPASSIONATE EXPERIENCE FOR ME A FIRST TIME HOME BUYER. THE PROCESS WAS LESS STRESSFUL BECAUSE OF THE PROFESSIONALISM, KNOWLEDGABLE, AND CAPABLILITY OF MY MAC TEAM. WAS SUCH AN EXTREMELY PLEASANT EXPERIENCE!
From the first contact with Jane, through the on-going process to final closing, I had no issue at all. Any and all questions answered without any further discrepancies, met with my complete satisfaction. Suzanne and the rest were great to work with, and I would do this again if the need ever arises. Thank you for your efforts to stay on top of this, and dismissing my concerns legitimately, when other factions attempted to make this process complicated. Thank you again, everyone I am content.
Do not include
The experience was great however; I am not very good with a computer so I got frustrated a lot . I was receiving email from the Mac team that Mrs. Lopez had to explain. It seem to me that Mrs Lopez was current with the progression and status of my loan than the Mac team. Thank you for the help.
Jamie called me every week to keep me posted, even when there wasn’t anything new to report. He knew which Fridays I worked and which I was home which made me feel like he really knew me and cared. I enjoy his weekly calls and now that my loan has closed, I will miss him.
Everything came out the way I expected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,590 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.