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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was great. I refinanced a property and bought a new one on different states and during COVID. It was surprisingly smooth! Great communication and follow up. Kudos to Anna, Dianna & Frankie.
I was getting numerous requests for the same documents. I submitted my loan application 90 days before closing and it seemed we were rushing at the end to make the closing date and time. With the amount of time we had, everything should have been done at least a couple of days in advance. Knowing what I know now, I might have chosen another loan company. I realize volumes are high right now, but it shouldn’t affect my process.
Dane and all the staff really helped to make this whole experience wonderful!!!!
The staff and mobile closer were attentive and available to answer questions and assist us throughout the process. The whole process was smooth and very fast.
I would also like to thank Mona for prompt response to our calls.
This was a streamline loan, it took four months to get our loan closed. We were asked for documents that were not the correct documents, We would upload requested documents and the MAC team member could not see them. We had to email them to the MAC team. The other issue is you could never speak to any other representative except for your MAC team. We believe that Timothy Carter tried to do his best, but we feel that communication is a problem with your customers and employees.
Each item transpired just as it was explained to me and not only that but in time frame specified. Denny was polite, respectful and professional. Thank you Penny Mac.
Pennymac made the loan process very simple and easy.
Considering the climate of the market Penny Mac has done a great job getting my mortgage closed in a timely way. Thank you all for a great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,590 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.