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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy process and great customer service
Very good experience, would not say great, Earl an Laurin were excellent to work with. They answered questions and explained the process very well. Overall the process could have been more timely. As we were already PennyMac customers this didn’t seem to be taken into consideration for the approval process. Document request could be improved, at one instance we were not aware of document request in the queue awaiting our action, thus delay? The closing process went very well.
Be truthful upfront on how long it takes to close the loan.
Very slow, and not very responsive or communicative.
NA
Just the length of time it took is more than reasonable, otherwise it was fantastic experience.
All in all every thing went good Brent was very good at his job. Thank you Brent.
The refinancing process was easy and painless.
The emails for document requests were not clear. Some of the emails did not require any document request, but the message would still say a document is needed. The text of each email should be customized to the purpose of the email.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.