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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Expected less document submittal being an existing customer. Seems like a lot of people involved. Wasn’t sure at times who my service rep was. I think we changed mid stream.
The beginning of the process was positive and lots of communication the after that I could not get through to anyone. And when I did speak to someone. No one could answer any questions. We starterd our loan process on July 28, 2020 and did not close for a refi until November 28,2020 and we are not new customers have been with penny Mac since 2009. Communications were poor. And really felt as we were not customers but a bother really. So sorry we didn’t look around for another mortgage company
1) I asked four times about the expiring rate lock w/o an answer. (PennyMac did pay for rate extensions, but it was never communicated so I stressed for three weeks about losing my rate.) 2) PennyMac asked me to get a payoff from my mortgage company. Then, *a week later*, PennyMac asked me to *also* get a payoff from my second mortgage company. Why wasn't that communicated at the same time? It needlessly added a week to my already-long process.
Website was not user friendly and my final closing documents regarding closing cost was completely different than the intial documents. Another noted frustration was calling and intermittently getting thru to the loan officer handling my loan.
N/a
The Mac team was exceptional. Max in particular was very attentive and always made sure I knew the status of my loan and if I had any questions or concerns. Thank you so much!!
I had a change in loan officer in the middle of process, and the closing team didn’t send loan doc to the notary before the scheduled appointment. One of my cases was supposed to close on 11/22, and I am still waiting to sign the document. Hopefully, I will be able to sign the loan doc on this Friday, 12/4, as scheduled.
Fast and accurate. Very easy process.
Listen to what I stated about the solar lien. I clearly stated from day one that there was solar lien on the property. I clearly state the requirements to obtain a release. A week before closing I was contacted about the lien and the need for a release. WHY didn't anyone pay attention to my comments! You had all the information regarding how to obtain a release on day one.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.