PENNYMAC

Joe M. 

on Birdeye

5 years ago

None 

Andrew M. 

on Birdeye

5 years ago

Compared to other mortgage financing experiences this seemed painless . Everything seemed to go smooth and on time or less time. So far I am very pleased with penny mac. 

William M. 

on Birdeye

5 years ago

The service my loan processor provided was exceptional it was great working her. 

Nathan S. 

on Birdeye

5 years ago

Everything went very smoothly! Thank you! 

Patrick J. 

on Birdeye

5 years ago

My perception is that Raveena did a great job...my perception is that it took longer than it should have for her to get clarifications that I requested. 

Michael B. 

on Birdeye

5 years ago

To be able to speak to a human. The portal experience and the confusing emails. I was an existing customer with a history with your company. I would assume you would like repeat business. I’m sure no one will read this or give it a second thought, but your customer service is terrible ! 

MICHAEL R. 

on Birdeye

5 years ago

Sirrena was AMAZING!!! She was great at communicating and went above and beyond. I was not pleased with everyone involved, but Sirrena made up for how much the others lacked. 

DONNA P. 

on Birdeye

5 years ago

The transition was smooth and I they answered all the questions I had 

JAMES P. 

on Birdeye

5 years ago

I had a much better experience when I refinanced for a lower rate before. I was expecting my Loan Officer to contact me/us a few days before the closing date to go over the final documentations and what to expect during the closing. But I heard nothing. When I tried to contact the Loan Officer, I was told that he would be out of the office for another 2 weeks and possibly would not return to PennyMac. The questions I had did not get answered. Promised refunds not received.