PENNYMAC

Ashley H. 

on Birdeye

5 years ago

The "team" was great and communication was prompt and pleasant 

Lois C. 

on Birdeye

5 years ago

Efficiency and friendly. 

Darym A. 

on Birdeye

5 years ago

Having my loan close on time, not being told that I needed to be patient when I was stressed and wanted answers, having my concerns addressed instead of having blame cast on the loan officer who originated the loan. 

ROBERT B. 

on Birdeye

5 years ago

Both Ellis and Mercedes explained the process with expected timelines and paperwork that would be required. The process moved quickly and smoothly. 

JOHN H. 

on Birdeye

5 years ago

Easy process 

Derrick F. 

on Birdeye

5 years ago

My initial process with Merrill Von Bargen was the best. Merrill was very patient and knowledgeable. She made me feel comfortable with the process. When Merrill handed me over to Xavier, I felt that Xavier was someone that I could appreciate as well. This refinance process was scary however, Merrill and Xavier made it easy. Thank you. 

Retea W. 

on Birdeye

5 years ago

Simple, streamlined, much less painful than my initial mortgage loan process. 

Dustin S. 

on Birdeye

5 years ago

We were told contradicting information from Mr. Eric Lewis and Mr. Xavier Moya. When I would ask for clarification on items on the closing disclosure Mr. Moya would state that he is not qualified to answer my questions and try to get someone else to call me later to answer my questions. Most of the time I would not receive a phone call from anyone else, therefore I would not get my questions answered. This delayed the process by weeks. It was very frustrating. 

JAMES M. 

on Birdeye

5 years ago

Great Job