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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased my first home with pennymac, all of my refinances have been through penny mac. In previous transactions I worked with Billy Manapat and he was excellent. Great communication, very personable and overall a great representative of pennymac. When I recently purchased my new home I worked with Juan Cueva. Communication with him was terrible at best. I’m never using, nor am I referring pennymac ever again.
I have been a PennyMac customer for years and recently decided to refinance. I could not have been more pleased. Everything exceeded my expectations!
With regards to the appraisal, I was charged up front over $400 for the appraisal. Weeks went by with nothing from PennyMac. I called and asked and found out nothing was being done and appraisal people didn't even have a realtor phone number. I provided that and then was given a date, but missed again! PennyMac never followed up, I had to call once again. Finally another week goes by and got it done. Nothing was done without me calling and asking about it though...
The info I got from the originator compared to what I got from the processor was very different. It set expectations that were not reasonable and until the possessor got in touch with me weeks after, I was unsure if the refi was still even a possibility.
The people that I had to deal with really made it easy always respond if I had questions.
I have gone with PennyMac several times and it has always been a simple and easy process. Everyone is professional and great to work with. I hope to always work with PennyMac and I encourage others to do the same!
Great experience overall hod. Less penny Mac the whole process was accurate, smooth and fast!!!
Great Customer Service!
Great service and knowledgeable people.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,591 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.