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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Efficiency and friendly.
We were told contradicting information from Mr. Eric Lewis and Mr. Xavier Moya. When I would ask for clarification on items on the closing disclosure Mr. Moya would state that he is not qualified to answer my questions and try to get someone else to call me later to answer my questions. Most of the time I would not receive a phone call from anyone else, therefore I would not get my questions answered. This delayed the process by weeks. It was very frustrating.
Great service!
Great
process was straight forward and the team provided guidance every step of the way
I had a great experience and didn't have to do much of anything other than sign papers!
No thank you
The whole process from start to finish took too long (4 months), resulting in me having to submit docs (pay stubs/bank statements, etc) multiple times. I continuously received emails stating that final underwriting review was pending and that I would receive an update in 5-7 days, etc. It was a very frustrating and unpleasant experience . . . Kudos to my Home Loan Specialist, Regina Lai as she kept patient and apologetic through the whole process.
Kyle was very helpful throughout the process my wife and I are very pleased
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,619 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.