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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great communication, we closed within expected timeframe
overall good experience.
I had to email multiple times to see where the loan process was at, an online loan process tracker would be nice. Think along the lines of dominoes pizza tracker only for a loan that’s hundreds of thousands instead of a ten buck pizza.
To be able to speak to a human. The portal experience and the confusing emails. I was an existing customer with a history with your company. I would assume you would like repeat business. I’m sure no one will read this or give it a second thought, but your customer service is terrible !
Overall experience was quick and easy.
Although my loan didn't close in the expected time frame I do understand why it took longer. Nichole was great and was able to answer my questions each time I spoke to her. Giver her a promotion.
The communication from all PennyMac reps were 5 stars! We closed in record time and were satisfied with all elements. Brent did say I should advise all re-fi clients so they are as ready to go as we were! Thanks, Brent!!
The Pennymac Team was amazing. You guys always called us back the day. Deangelo Thurman is great at what he does, hes very patient and made sure our questions were answered correctly. Thank you
GREAT JOB
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,621 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.