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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had one question during the process that I could never get a clear answer to and eventually just felt that I was being ignored. That question was if the Origination Fee is the same thing as the VA Funding Fee or something different. If the same, then I would expect my service disability rating to influence it. While this seems like it could just be a yes or no answer, I never got that.
great job
Great service!
Communication was thorough and fast The electronic document pages were a little confusing as to whether or not we were finished each time. Great overall experience.
The process took over two months. It was a refinance with no appraisal needed. There’s no reason it should take that long.
Every week I got an e-mail saying nothing pending and I found it very irritating. I wish I would have only gotten an e-mail when there was something actually happening and not we are working on it. I would have figured out you were working on it even if I hadn't gotten any e-mails. This process took 3 times longer than I would have thought but I kept hearing because of Covid-19 we are behind and I was sick and tired of hearing things ground to a halt because of it.
Not a great experience
Pennymac was very helpful to answer all questions during the process of our house refinance.
The refinancing experience was truly exceptional informative and professional throughout the process. I truly enjoyed working with the MAC team staff .
PENNYMAC has a 4.5 star rating with 48,606 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.