This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Short and sweet
Only area of concern was the calc of my escrow and title co. A lot of back and forth on numbers. For awhile I was saving roughly $700 then that all changed due to an error. Amount lowered to $400.. Still a savings but emotionally draining. Title co needs to work better w penny mac..
Loan officer was very clear and understanding with all my questions and concerns as I went through my refinance process.
Good job
Pennymac was referred to me by a friend so I had a rather high expectations to begin with based on his experience. I would say that the entire process from start to finish couldn't have gone better. I am very pleased with my experience and I have already referred several friends. While I feel like everyone I've dealt with has been fantastic and very professional, I must say that Charisse was an absolute joy! She made every single part of this process not only easy but enjoyable!! She is a gem!
Thank You
The process of refinancing our home was streamlined and simple with PennyMac. The gentleman (notary) who came to our home for the closing was polite, engaging and totally professional. I would recommend PennyMac to anyone looking for a mortgage.
First, it took 5 months to complete. It was impossible to talk to the original rep to the point I had to start over. Supervisor Bradley thompson was the only person who seemed to care about the delays. He would at least contact the reps and eventually I would get an email that I could not reply to. Incredibly frustrating overall - PnMac seemed to have no incentive to get the job done even though I had been a client for nine years. Overall, a terrible experience.
You should have a forth available. Like Poor, fair, satisfactory, good, great. Great means no room for improvement. There is always room for improvement.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,639 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.