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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication from the beginning with our original refinance application started back in August 5th It took over a week to kickoff the process since the original loan agent fell off the map. We didn't close until November 13th, nearly 3 months after. I fully understand that there are a large number of people refinancing, however it was conveyed that the loan would close within 60 days. That said, Hermes was responsive, but it felt like the abyss between start and finish at times.
It was a pleasant experience saved me a lot of money!
this was a experience made simple, any questions i had were answered timely and follow up was not needed. i was notified of each step needed to be taken well in advance. overall it was a pleasant experience working with you folks.
This was the best mortgage experience we experienced. We have had several mortgages before and PennyMac loan services facilitated and made it so easy for us to do the process without a hassle. Thank you PennyMac. Monica
great experienc
nice people to deal with
I was told by the Loan Originator that I would close at the beginning of October. I had to ask Edna to harass people and escalate on your side to get things moving by the middle of November - and Edna and I received no indication as to what was going on during that month and 1/2 difference. That lack of communication is frustrating, and unacceptable in a process like this.
Was a pleasure working with Cesar and all involved with the handling and processing of my streamline refinance with Penny Mac.
Chris Silva and Aimee Mack did a great job of making everything go smoothly and accurately. They were always available to take my call and answer my questions. Very thorough and professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.