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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt high anxiety during the entire process as it was impossible to communicate with my loan officer. Our m.a.c. team coordinator was responsive but she could only do so much. I do understand there were limitations due to Covid. I was particularly unsatisfied with our pay offs. They were never updated, and therefore inaccurate. I will say that your online system worked very well, unless you had a question. Then it was impossible to speak to someone.
Title company was negligent in identifying who needed to sign. Incorrectly identified a line of credit that was not associated with this property. Failed to mail closing documents to the notary, but instead sent them to the property. All this resulted in the closing being delayed and rescheduled 3 times. We still have not closed when we should have 3 weeks ago. Very frustrated with the closing process. The initial part of the process was fine.
There was a significant amount of verbal information that did not equate to written estimates from the PennyMac team. PennyMac is fortunate that we decided to stay the course and complete our refinance with them. We literally suffered significant and real anxiety due to several mistakes and miscommunications from our processing team. How much easier could PennyMac have had it with a customer than with us? Excellent credit, existing customer? Mona Gleghorn saved this deal. Wouldn't do it again.
Michael Kramer was extremely unresponsive during the process. He only responded when he needed something. It was so frustrating not knowing what was happening to our refinance. Whenever I called him he rarely ever called back. I'm so happy that Nathan took over. Nathan was very responsive, he called me to keep me updated at lest once a week. And whenever I called him he called back with the hour. If it was not for Nathan, we would still be waiting.
no requesting letter to explain why I make deposits to my bank account
This was much easier process than I ever anticipated.
My refi was fast and easy.
Charisse was very kind, attentive, and profession throughout our refinancing. Whenever we had a question, she was able to provide an answer quickly and so we could maintain clarity with the details. Thank you for making this process an enjoyable and stress free experience.
Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,213 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.