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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a previous mortgage with PennyMac and it was such an easy transition to my re-fy. I got the terms I was hoping for and had clear and timely communication from my PennyMac team. Thank you.
The appraiser sent by Pennymac created an appraisal full of inaccuracies and falsehoods. He also used 6 month-old comps nearly 3 miles away, when there were 2 & 3 month old comps next door and across the street from me. I was promised by my first loan processor, Lisa, that the issue would be investigated and corrected if needed, but no follow-up ever occurred. Also, I was initially given a projected closing date that was a full month before the actual closing occurred.
Best company to go with.
PennyMac worked with me the entire time I was traveling, and setup the closing in another state.
The closing took a little longer because of lawyer availability of a closing lawyer do to COVID-19. But other than that everything went great.
Overall process was great. I think my experience was different because of COVID restrictions but the process was lengthier and not totally their fault. I think there could better communication overall but I was happy with the process.
Everything was clear and communicated well. Thank you
Everyone that I worked with was great. Jenny was especially helpful and was always on time with information and updates. Great customer service!
The docusign wasn't working and no one could figure out why. There was no office to do paperwork for closing documents. The notary was just that and couldn't answer any questions we had.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,657 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.